ELN Support Analyst

ELN Support Analyst

Location: Foster City, CA

Type: Contract Duration: Long Term

Job Description:

Able to provide Biovia ELN technical support in a GMP regulated environment. General working knowledge of laboratory testing processes and automation using Biovia ELN.

Responsibilities include but not limited to:

• Provide Level 2 (L2) technical expertise in identifying, evaluating, and developing procedures that leverage system capabilities and meets user requirements.
• Maintain the ELN system in a state of GMP compliance to ensure data integrity by following all related SOPs as they pertain to support duties.
• Perform ELN maintenance tasks including: Account maintenance, periodic review of account and System Audit Trail and server maintenance.
• Work directly with L3 (level 3 administrators) to resolve any issues/requests escalated to the L3 team.
• Contribute to the support and maintenance of operating procedures (SOPs and Work Instructions) pertaining to ELN by reviewing updates to documents as requested by the validation lead/system manager.
• During ELN upgrades and/or enhancements, perform development testing and support user acceptance testing, and upgrades.
• Identify opportunities for improving ELN functionality and performance and provide recommendations to the system manager.
• Identify opportunities for streamlining ELN business processes to improve efficiency and compliance and provide recommendations to the system manager.
• Manage and complete all SPARC tickets in a timely manner related to: Template line creation - Scanline creation, modification (SDMS File Capture and Print Capture Configuration)

Additional Responsibilities:

• Troubleshooting at the application level, errors. Monitor application servers.
• Familiarity with vision tool for project restore and back up User configuration, user creation, deletion.