Eligibility Worker at City of Danville, VA Danville, VA

Eligibility Worker – City of Danville, VA Job Description Determine eligibility for Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and Medicaid by interviewing clients and assisting them with filling out forms, securing information, explaining agency programs, and rights and responsibilities to participants and applicants. Key Responsibilities Gather personal, social, and financial data to determine eligibility; assess client needs and make appropriate referrals. Interpret information and analyze details to assist with evaluations; ensure participants fall within guidelines set by local, state, and federal policy. Complete changes to documents when necessary and keep records up to date by performing terminations and suspensions of cases. Research policies, maintain awareness of policy changes, study impacts on clients, and apply adjustments to job performance. Review client circumstances and refer them to internal or external departments and agencies; develop fraud awareness; testify in court and fair hearings; manage referrals for other situations when needed. Attend required trainings. Qualifications Education: Bachelor’s Degree with broad knowledge in a general professional or technical field. Experience: One to two years of experience; an equivalent combination of education and experience may be considered. Certifications/Licenses: Valid Driver’s License with acceptable driving record per City criteria. Job Knowledge: Basic familiarity with common principles and terminology; ability to understand and solve simple problems. Reading: Intermediate – ability to read papers, periodicals, journals, manuals, dictionaries, and thesauruses. Writing: Intermediate – ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar. Math: Intermediate – ability to deal with real numbers; practical application of fractions, percentages, ratios/proportions, and measurement. Communication Skills: Provide basic information to others outside direct reporting relationships on procedures or policies; consider different points of view to reach understanding and gain cooperation. Independence & Decision-Making: Perform duties after receiving general instructions; some discretion when making selections among a few identifiable choices. Technical Skills: Comprehensive, practical knowledge of a technical field with analytical judgment and decision-making abilities appropriate to the work environment. Fiscal Responsibilities: No budgetary/fiscal responsibility. Supervisory Responsibilities: May occasionally direct helpers, assistants, seasonal employees, interns, or temps. Physical Demands: Sedentary work; occasional light physical exertion; adequate vision, hearing, and speaking ability to use computer, telephone, and communicate effectively. Non-Physical Demands: Responsible for appropriate use and maintenance of City equipment; regular attendance expected; may experience time pressure, task switching, multitasking, teamwork, and tedious or exacting work. Equipment: Use of standard office equipment, computers, and related hardware and software; other equipment as applicable. Work Environment: Office setting; occasional exposure to communicable diseases; use of protective equipment if assigned. Additional Duties Performs additional duties as assigned. #J-18808-Ljbffr kozmetickesluzby.vecnakraska.sk - Jobboard