Retail Associate Manager

Overview At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Responsibilities Customer: Responsible for infusing every store's Mobile Experts with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers. Ensure that every customer need in the store is met and that employees build the customer's confidence by making their experience comfortable, simple and by solving the whole problem. Complete observations of Mobile Experts' interactions with customers, including feedback, to be used in development, training & coaching conversations. Effectively manage customer wait time. Keep current on products, services and promotions. Owner: Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined monthly success measurements, completing assigned training on time. Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures. Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits. Education and Work Experience High School Diploma/GED (Required) 1 year customer service and/or sales experience, retail environment preferred Knowledge, Skills and Abilities Communication (Required) Leadership (Required) Store Operations (Required) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel Travel Required (Yes/No): No DOT Regulated DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Pay Range: $57,600 - $96,000, inclusive of target incentives. Base Pay Range: $43,200 - $72,000. The pay range above is the general base pay range for a successful candidate in this role. The actual pay will be based on factors such as work location, qualifications, and experience. To find the pay range for this role based on hiring location, refer to the official postings. At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. Benefits and Equal Opportunity At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full and part-time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, FSA, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays per year, paid parental and family leave, family-building benefits, back-up care, dependent care, tuition assistance, short- and long-term disability, voluntary AD&D coverage, voluntary life insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and commuter/transit programs. For benefits details, see the official benefits information page. Never stop growing! As part of the T-Mobile team, the Un-carrier emphasizes growth opportunities. By applying for this career opportunity, you’re living our values while investing in your career growth. You’re unstoppable. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email View email address on click.appcast.io or call View phone number on click.appcast.io. This contact channel is for accommodations only and not for general inquiries about positions. #J-18808-Ljbffr T-MOBILE USA, Inc.