Senior Vice President of Operational Excellence

About CCSCCS Facility Services is one of the largest building service contractors in the United States, providing expert janitorial and facility engineering services to thousands of commercial businesses with a deep bench of experienced cleaning and engineering professionals. Guided by a Service Heart we are a company Built to Serve with a passion to exceed our customer’s expectations.Acerca de CCSCCS Facility Services es uno de los proveedores de servicios para edificios más grandes de los Estados Unidos, que brinda servicios de limpieza e ingeniería de instalaciones y edificios a miles de empresas comerciales con un amplio grupo de profesionales experimentados en limpieza e ingeniería. Guiados por un Corazón de Servicio, somos una empresa dedicada a Servir con pasión para superar las expectativas de nuestros clientes.Position SummaryThe company is seeking to add a Senior Vice President, Operational Excellence. This role is responsible for ensuring operational execution consistently meets and exceeds standards in customer service, safety, quality, operational excellence, and financial performance.The successful candidate will leverage and implement tools, tactics, and processes that directly influence above-plan performance, with a strong focus on labor management, workforce optimization, and process standardization. You are expected to set ambitious standards and drive disciplined execution across the organization.The Senior Vice President, Operational Excellence is a transformational and results-driven operations leader who builds structure, drives accountability, and delivers measurable performance improvement. This individual operates with a hands-on approach, strengthening administrative and financial discipline while improving consistency in execution.This role reports directly to the Chief Operating Officer and offers significant opportunity to grow into broader corporate leadership responsibilities based on demonstrated impact and results.Reporting StructureThe Senior Vice President, Operational Excellence reports to the Chief Operating Officer and partners closely with regional and field leadership teams, as well as finance and operational support functions.Core ResponsibilitiesEnsure consistent execution of operational standards across all locations, driving performance in labor, service delivery, and financial outcomesEstablish and reinforce disciplined daily and weekly labor management processes that enable field leaders to effectively manage their teams and performanceDevelop and implement repeatable operating playbooks that simplify execution and support regional leadership in achieving business objectivesDrive workforce strategy aligned to operational demand, ensuring leaders have the talent, structure, and visibility needed to meet their goalsSupport regional and field leadership in optimizing labor performance across both revenue-generating and baseline contractual workIdentify and eliminate inefficiencies in scheduling, utilization, and workflow execution to improve team productivity and operational clarityBuild and refine structured workflows, system utilization, and reporting frameworks that give leaders clear visibility into performance and actionable insightsEstablish tracking mechanisms that connect operational activities directly to financial and margin outcomesMonitor key performance indicators and support leaders in driving accountability through data-informed decision-makingProvide hands-on leadership in priority situations to stabilize performance and support teams in achieving operational targetsPartner closely with operations leadership to remove barriers, improve execution, and enable teams to deliver consistent resultsCollaborate with Operations Finance and internal teams to drive initiatives tied to cost control, efficiency, and margin improvementSupport enterprise-wide operational excellence initiatives and strategic priorities while ensuring alignment at the field levelQualificationsProven experience in a senior operations leadership role within a service-based or multi-site environmentDemonstrated success managing labor budgets, workforce planning, and operational performanceStrong ability to drive execution and deliver measurable performance improvementsExperience building scalable processes and operating models across multiple locationsStrong analytical and problem-solving capabilitiesEffective communicator with the ability to influence and support leadership teams at multiple levelsBilingual preferredAdditional Information / BenefitsCompetitive salary and benefits packageOpportunities for professional growth and advancementDynamic and collaborative work environment #J-18808-Ljbffr Ccs-Facility-Services-8