Field Service Technician

Field Service TechnicianLB Water Service and FlowNetworx, dba 540 Technologies, is looking to hire a field service technician to look after the service and maintenance needs of our customers. As a field service technician, you will be required to travel to client locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment. The duties include installation, troubleshooting, system monitoring and repairs. This position is also responsible for expanding the effectiveness of our sales team, by providing this team with general warehouse, office, and administrative support through a variety of activities and related tasks when work is not required in the field.The ideal candidate will:Install or upgrade equipment maintained by the company in various field locationsConfiguring hardware and software components after installationPerform routine maintenance on technology equipmentTest equipment to troubleshoot the issuesDocument installation and repairsAssess equipment failures and repair as needed.Maintain all tools and equipment used during service callsTeach customers how to use the equipment properlyMeet with the customer to determine the nature of the service or repairManage the stock of replacement parts and equipmentMaintain equipment stock in the company vehicleManage demo/loaner fleet of equipmentBe proficient in all aspects of the ERP systemAssist sales staff in providing customer quotesOrder and receive inventoryGenerate and coordinate order shipmentsCoordinate all RMA'sServe as centralized sales call tracker and coordinatorHelp to coordinate remote cold call and appointment set upsWork with Marketing team as directedGain intermediate understanding of all products and usesProvide summary reports as directedContinuously increase knowledge of company products, services, and proceduresWork in a team environment, communicating as required with all personnelPerform other duties as required by the ManagerQualifications ExperienceBachelor's Degree in Arts or related discipline or equivalent combination of education and experience, preferred.Working knowledge of Microsoft Office including Excel, Access, Word, PowerPoint and Prezi.Demonstrated work history.Skills and AbilitiesExcellent Troubleshooting skillsAble to adapt to a constantly changing work scheduleAble to travel overnight frequentlyProficiency in the use of the English language in reading, writing, and speakingAbility to successfully interact with all organizational levelsGood communication and training skillsDemonstrated proficiency to manage multiple tasks and activities at once, to organize and set priorities and to meet deadlinesComputer savvy: ability to learn and retain new programs and applicationsDemonstrated skills in project managementExcellent time management skillsMechanical and electrical skillsPhysically fit and able to work with heavy equipmentAbility to problem-solveAbility to pass a drug testConductSelf-management; works well with little supervision.Strong follow through skills.Highly motivated and enthusiastic.Good interpersonal skills and good communicator.Ability to listen to and understand customer needs.Strong organizational skills and detail oriented.Be a team player and support the Company's goals.Conducts in a professional manner.Honest with high level of integrity.About LB WaterFor over 50 years, LB Water has been making water, wastewater and stormwater work by delivering the right products, service, training and solutions for our customers. Over time, we've grown from one sales office in Selinsgrove, Pennsylvania, to ten full-service locations covering Pennsylvania, Maryland, Virginia, Ohio, West Virginia, Delaware, New Jersey and Washington D.C. We are a 100% employee owned company and we place a high value on recruitment and professional development. We believe that our employees, now numbering more than two hundred, are our core strength and most valuable asset, and we are proud to have recently been voted one of Pennsylvania's top 100 places to work. To learn more, please visit our website at Water offers a comprehensive total rewards package designed with our employees' health and wealth in mind. Here are just some of the rewards and benefits offered:LB Water is 100 percent employee-owned through an Employee Stock Ownership Plan (ESOP)—a retirement pension plan where LB Water allocates company stock to individual employee pension accountsComprehensive medical and prescription coverage with 100% of the premium and deductible paid by LB WaterDental, vision, life, short and long-term disability insurance available through payroll deduction401k retirement plan with employer contributionPaid vacation, sick and holiday timeEEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.