Lead Clinical Robot Associate - Durham, NC

Lead Clinical Robot Associate - Durham, NC We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission‑driven, venture‑backed team as we build out our customer‑facing operations arm. As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real‑world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting‑edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners. This is a full‑time, supervisor role at Diligent Robotics and working 9am‑5pm ET, Monday‑Friday. The position is located in Durham, NC and you must be local to be considered. This is not an engineering position and a background in robotics or engineering is not required. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role. Day‑to‑day responsibilities Monitoring and safely assisting mobile service robots in a hospital environment Collecting data and troubleshooting in a variety of real‑world situations, while simultaneously providing detailed and accurate feedback to our engineers Prioritizing the customer experience, ensuring their expectations are always met or exceeded Communicating with hospital staff and, occasionally, the public regarding robot operation Supervisory responsibilities Prepare and publish monthly schedules Onboard and train new Clinical Robot Associates Approve time cards Escalate corrective action issues Find coverage with callouts Minimum qualifications High school graduate or GED Supervisory experience: leading a small team, including scheduling, training, and support Customer‑service oriented: friendly, skilled in de‑escalation, and able to juggle customer demands and company needs Excellent written and verbal communication: convey information to internal stakeholders in phone calls and direct messenger Organized: juggle and make progress on multiple tasks simultaneously Self‑sufficient: get things done, learn what you don’t know, and make quick decisions independently as circumstances require Able to lift up to 40 pounds Willing to work varying shift times, including nights and weekends, with understanding that the schedule may shift as customer needs change Willing to work during significant holidays Willing to be vendor credentialed: obtain required immunizations, background check, drug screen, among other steps The ideal candidate would be: Extraverted: strike up a conversation with anyone and everyone loves your presence Responsive and responsible: commit to deadlines, err on the side of over‑communication, and understand the challenges of remote coworkers Results‑oriented: take notes on end users interacting with the robot all day if that’s what it takes Passionate about healthcare and technology coming together to help people Formerly employed in the healthcare space: insider understanding of the vernacular, organizational structure, and operational processes of hospitals Passionate and clear‑eyed about robots: understand the gap between technology and media expectations and excited to move the industry forward by any means necessary We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr