Guest Services Associate - Optional - Bethesda North Hospital

Guest Services Associate Bethesda North Hospital

Make a difference every day as an Access Associate at TriHealth Bethesda North Hospital. Join a compassionate, servant led team committed to excellence in patient care while working in a supportive, high-energy environment.

We offer career growth opportunities, a comprehensive benefits package (for PT or FT) and competitive shift differentials as appropriate for your shift worked. Can turn into Part-time or Full-time depending on your interest and future needs.

*Requires 2 weeks of Full-time Day paid training in Norwood.*

Apply today and grow your career with a team that truly values you.

Location: Bethesda North Hospital at 10500 Montgomery Road, Montgomery, OH 45242

Work Schedule: Hours/shifts vary. Holiday/weekend rotation, various shifts needed.

Incentives & Benefits: For full-time or part-time, there is a comprehensive benefits packageincluding medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. For PRN/Optional, there is access to 401(k) and other benefits.

Job Overview: This position is responsible for the First Impression of the TriHealth hospitals; providing a warm welcome and greeting to all patients, visitors, and other guests. This position requires excellent customer service skills, professional appearance, and key behaviors that help guests feel important, listened to, and made at ease. This position is also responsible for providing guests with information about patient locations, assistance with getting guests where they need to go, and other information and needs of the guests. This position requires resourcefulness, initiative, and flexibility in order to problem solve to meet expectations of internal (other team members) and external (patients, families, guests) customers. This position requires knowledge of and adherence to Hospital/State/Federal HIPAA laws and standards. This position must demonstrate working knowledge of TriHealth departments, functions, locations. This position is located at key access points in the hospitals typically in the main lobbies, secondary lobbies, or high traffic hallways.

Job Requirements: High School Diploma or GED Degree or GED or Other Related Field (Required) 2 - 3 years experience Customer Service (Required) Excellent communication and customer service skills Ability to remain calm, friendly, at all times and in all situations Ability to de-escalate issues and to escalate concerns as appropriate Member of a TriHealth council or committee

Job Responsibilities: Adheres to HIPAA standards and patient/guest/team member confidentiality. Ensures guests get to where they need to go by either taking them or ensuring they understand how to get there. Performs Hourly Rounds to check for environmental and other concerns. Escalate concerns as needed. Serves as a liaison between the treatment team in various locations and the families/visitors in the waiting rooms. Provide updates and pertinent information as needed. Maintains and assumes responsibility for the waiting room areas and escalate environmental/technical concerns as needed. Maintains and promotes a clean environment. Utilizes EPIC and other tools to provide patient information and departmental information to guests Acknowledges and greets 100% of guests with smile, warm welcome, and friendly non verbal queues. Exhibits key customer service behaviors aligned with TriHealth values, standards, and the TriHealth SERVE model.