Head Teller
BankFirst Financial Services
BASIC PURPOSE OF POSITION: To supervise teller staff and manage vault in the branch. DUTIES OF POSITION:
• Challenge-driven.
• Problem-solver.
• Proactive.
• Self-directed.
• Team contributor.
• Sound judgment.
• Attentive to detail
- Responsible for daily supervision of teller staff.
- Monitoring teller staff's daily performance for sales and customer service.
- Verify accuracy, quality and quantity of work of teller staff.
- Responsible for vault.
- Respond to emails and reports appropriately and in a timely fashion.
- Train teller staff on all products and policies and procedures.
- Assist local branch management with annual employee reviews.
- Perform at a high level of sales, consultative selling, cross selling, and motivate other employees to do the same.
- Address questions from customers via phone, email, etc.
- Assist with other retail departmental duties, as needed.
- College degree preferred, but not required
- Knowledge of teller functions, customer service skills, money handling experience, or equivalent work experience
- Outstanding interpersonal and communications skills
- Personal characteristics:
• Challenge-driven.
• Problem-solver.
• Proactive.
• Self-directed.
• Team contributor.
• Sound judgment.
• Attentive to detail
- Strong time-management and organization skills
- Proficient PC and technical skills necessary to perform related job duties
- Ability to interact professionally with customers and other team members
- Ability to successfully multi-task
Vacancy posted 2 days ago
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