Warranty Analyst

Job Description

Customer Account Specialist, Repair

At our Phoenix MRO, we specialize in the repair of electronic components for aircraft. As a Customer Account Specialist with our team, you will be the face of our organization, interacting with internal and external customers on a daily basis to provide excellent customer service.
Candidate should be team player who is self directed, detail oriented and demonstrates critical thinking skills, taking initiative to address and resolve issues.
• High level of computer transactions daily, administering up to 150+ orders
• Customer interaction management, both internal and external
• Administering commercial and military repair orders and their related activities including but not limited to acknowledging, quoting, and invoicing customer orders
• Managing, interpreting, and executing customer contractual requirements
• Effectively processing orders to maintain customer service levels and proactively mitigate on-time delivery risk and financial penalties
• Determining validity and disposition of warranty claims
• Adhering to Global Trade compliance regulations

Preferred Qualifications • SAP • US Government Repair Contract Administration • FAR's and DFAR's • CAV • PIEE


Additional Information

HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.


Meet Your Recruiter

Nancy Boyce

HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.