Customer Service Specialist, Senior

Job Title

This job listing closes on August 26, 2026, at 5:00 PM Arizona.

Job Description

When it comes to finding a new job, many job seekers focus only on the salary. Here at Pinal County, we believe there is much more to consider. One of the biggest advantages of working for Pinal County is the value of our opportunities and how they can positively affect your life and future. Simply put, we prioritize people.

An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance.

Paid Vacation And Sick Leave

15 Vacation Days Accrued Annually Starting Day One

After Three (3) Years of Service, 18 Vacation Days Accrued Annually

After Five (5) Years of Service, 20 Vacation Days Accrued Annually

13 Sick Leave Days Accrued Annually Starting Day One

Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish

Paid Sabbaticals Every Five (5) Years

Two-Week Sabbatical After Five Years of Continuous Service

Three-Week Sabbatical After Ten Years of Continuous Service

Four-Week Sabbatical After Fifteen Years of Continuous Service

Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service

Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!

Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From

Some Medical Plans with Zero Employee Premium Cost

Dental and Vision Plans

Comprehensive Wellness Program

Quarterly Wellness Challenges

Vision Exams and Optometry Events Onsite

Vaccination Clinics

Onsite Mammogram and Prostate Screening Events

Skin Cancer Screening Events Onsite

Biometrics and Health Screening Events Onsite

Financial Health and Retirement Planning Events Onsite & Online

Fitness Resources and Onsite Sessions Like Yoga and Tai Chi

Tuition Reimbursement Program

Alternative Work Schedules

Telehealth

Qualified Employer - Public Service Loan Forgiveness Program - Department of Education

Employee Assistance Program with Ongoing Training & Development Options

Civil Service Leave

Van Pool Options

Short-Term Disability – Employer Paid

Basic Life Insurance - Employer Paid

Flexible Spending Accounts for Dependent Care and Medical Expenses

Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance

Working at Pinal County is an investment in YOU.

Apply today and find out why Pinal County is more than just a job.

Typical Classification Essential Duties

• Answer all phone calls coming into the main line.
• Greet and meet customers within.
• Complete all public records as assigned and answer all emails.
• Research information in various County databases
• Check customer's paperwork for completeness, explain requirements, and assist with completion of application.
• Check site plan for setbacks and other distances with the use of an engineer scale.
• Explain zoning and the use that applies per the ordinance to the customer.
• Enter application information into the computer system with customer.
• Make copies of the application and the site plan to ensure the other departments see the customer.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Acts as a lead position to Customer Service Specialist position
• Perform other related duties as required.

Minimum Requirements to Perform Work

• High school diploma or GED equivalent.
• Three (3) years of progressively responsible general office and clerical experience.
• Newly established Arizona Residents must have one
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements

Knowledge, Skills, and Abilities

• Knowledge of Business English, spelling, and arithmetic.
• Knowledge of clerical and office practices and procedures.
• Skill in using data processing systems and other office equipment and machines.
• Ability to follow written and verbal instructions.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships with employees, other agencies, and the public.

The work is sedentary requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work also requires the ability to finger, perform repetitive motion, hear, speak, and demonstrate mental and visual acuity.

Work is performed in a safe and secure work environment that may periodically have unpredicted requirements or demands. The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.

Notice to Applicants

We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and respect for others. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration, which may impact your future Pinal County applications.

Offers of employment are valid only if provided in writing and approved by Pinal County Human Resources.

All qualified candidates eligible to work in the United States are welcome to apply. However, visa sponsorship is not available.

Pinal County does not participate in STEM Optional Practical Training (STEM OPT).

Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening. If driving is a requirement of the position, you must have a valid Arizona State Driver's License in accordance with Arizona State Law.

Work in this classification requires an individual to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description.