Claims Analyst

Claims Analyst

OUC - The Reliable One, is presently seeking a Claims Analyst to join the Office of General Counsel division. At OUC, we don't just work we're building a bright future of innovation and transformation for future generations.

We are looking for a detail-oriented, resilient, and high-energy claims professional to take ownership of a diverse portfolio of Workers' Compensation, General Liability, Auto Liability, electrical, and water-related claims for OUC. In this role, you will not simply process claims. You will help shape outcomes by leading investigations, assessing liability and exposure, collaborating with teams across the utility, applying Florida Statute 768, and ensuring fair, accurate, and timely resolutions. This is the ideal opportunity for a self-starter who thrives on solving complex problems, influencing decisions, and making a meaningful impact in a fast-paced, in-office environment.

As part of a small, high-performing team, you will have the unique opportunity to make a significant impact. You'll gain hands-on exposure to utility operations through field visits and cross-department ride-alongs, while developing deep municipal-claims knowledge that sets you apart in the industry. With direct opportunities to support succession planning, contribute to key insurance and risk initiatives, and help shape training and roundtable discussions, this role offers a clear path for professional growth and long-term influence. At OUC, you'll join a department committed to excellence, continuous learning, and meaningful work, where your decisions protect the organization, support our employees and customers, and strengthen our partnership with our third-party administrator.

OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC's mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.

Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals.

The ideal candidate will have:

• High school diploma or GED; a Bachelor's degree in business administration, risk management, finance, or a related field is preferred
• Minimum 3 years of claims-handling experience, including Workers' Compensation (WC), General Liability (GL), and Auto Liability (AL); experience with bodily injury (BI) claims is a plus
• A Florida 620 insurance adjuster's license
• Experience managing a variety of claim types, including electrical and water-related claims
• Knowledge of Florida Statute 768 (municipal liability and sovereign immunity)
• Experience working with a third-party administrator or in a municipal/utility setting is preferred
• Proficiency claims research tools and systems (such as ISO), claims software (such as FileHandler or Origami), and Microsoft Office
• Demonstrated critical thinking, strong claims knowledge, and a high-energy, proactive growth-oriented mindset
• Professional designations such as Associate in Claims (AIC), Associate in General Insurance (AINS), or Chartered Property and Casualty Underwriter (CPCU) (preferred)
• This is a full-time, in-office role (MondayFriday, 8 AM5 PM). Candidates living in the greater Orlando area are preferred due to potential storm-response duty.

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• OUC's Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
• Generous paid vacation, holidays, and sick time
• Paid parental leave
• Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
• Wellness incentives and free access to all on-site OUC fitness facilities
• Access to family-oriented recreational areas
• Paid Conference and Training Opportunities

Salary Range: $32.64 - $40.80 per hour ($67,895 -$84,870 annually) commensurate with experience

Location: "The Greenest Building in Downtown"- Reliable Plaza, 100 W. Anderson Street, Orlando, FL 32801

Applicants must be legally authorized to work in the United States at the time of application. This organization does not offer or sponsor employment visas for internship or full-time positions.

OUCThe Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled