Operations Associate

Job Description

Job Description

We are searching for an Operations Associate to provide onsite customer service for an immersive experience on the Las Vegas Strip. This position is contract-to-hire and pays $18 per hour.

Responsibilities

• Provide exceptional customer service as the first point of contact for visitors
• Greet and welcome guests, including VIPs and large groups
• Explain exhibits, offerings, and ticketing processes to customers
• Verify tickets, manage entry, and ensure eligibility for discounts
• Maintain smooth front-desk and reception operations
• Monitor exhibition areas to ensure proper functionality and cleanliness
• Perform crowd control and ensure guest safety throughout the venue
• Support retail (shop) operations including sales, inventory, and cash handling
• Assist with food and beverage service at the tea bar
• Respond to issues, emergencies, and guest inquiries in a timely manner

Requirements

• High school diploma or equivalent
• 1+ year of customer service, hospitality, or retail experience
• Strong communication and interpersonal skills
• Ability to work weekends, holidays, and rotating shifts
• Ability to handle high-volume environments and crowd control
• Problem-solving skills and ability to respond to emergencies
• Detail-oriented with strong organizational skills
• Ability to work both independently and as part of a team
• Service-oriented mindset with a professional demeanor
• Authorized to work in the United States without the need for sponsorship now or in the future