Healthcare Access Navigator

Job Title

Patient Access Representative

Job Description

Appointment scheduling to patients PCP within 7 days or discharges. If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines. Facilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments. Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient's care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider. Verify insurance coverage and demographic information. Collect and receipt patient payments. Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians' offices directly. Schedule patients for appointments with community services when appropriate. Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient. Inform patients of billing policies and managed care referral and/or pre-authorization requirements. Assists patients and their families with obtaining referrals from PCP to needed specialist when needed. Provides support and counseling to patients and families as appropriate. Communicates with referring providers as appropriate to address patient and physician needs. Partners with patients, families, the interdisciplinary team and community resources to provide well-coordinated, timely, and exemplary care. Serves as a resource for community resources. Track and report weekly on all scheduled services. Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services. Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital-based care areas as deemed in scope.

Experience Required

0-2 years' experience required.

Education Requirements

High school diploma required; some college preferred.

Special Requirements

Excellent customer service, analytical and organizational skills. Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations. Ability to multi-task in fast-paced environment, and work any shift, as needed.

Salary Min ($)

USD $21.00

Salary Max ($)

USD $33.00

Cooper University Health Care