Quality Specialist

Job Purpose The Stability Specialist provides direct support and guidance to foster strength and overall well‑being of both mothers and the AmeriCorps team. This position provides direct case management to the moms in the home, establishing goals, connecting with resources, and individualizing support. The position shares responsibility for overseeing the overall operations of the home, providing leadership, building rapport, ensuring accountability, and facilitating a warm and welcoming environment. Responsibilities Conduct strengths‑based needs assessment with each family on caseload and develop family partnership agreements with participants, creating measurable goals to ensure families are successful in accomplishing their identified goals. Provide individualized support to the home including de‑escalation, mediation, crisis support, and problem solving. Collaborate with local programs and assist participants in accessing community resources and support services, ensuring having up‑to‑date information and locating specialized resources as needed. Timely and accurately complete documentation including utilizing HMIS database and SharePoint in accordance with the established guidelines and procedures. Coordinate all financial requests (loans, scholarships, emergency expenses, etc.) with the Director of Family Services. Serve as an advocate for moms, including but not limited to attending court, DCS hearings, and writing letters of recommendation for moms as requested. Inform and assist participants in enrolling into Maggie's Place. Collaborate with the Family Services Department to maintain and uphold Case Management notes and Family Success Center Standards of Schedule monthly staffing meeting with the AmeriCorps members, Director of Family services, and Cultivate a strong and effective team within the home. Supervise AmeriCorps members utilizing strengths and trauma informed care‑based approach. Conduct supervisory meetings monthly, check‑ins (as needed) and formal mid‑year reviews in collaboration with AmeriCorps staff. Participate in on‑call crisis rotation, providing support and in‑person support as needed or warranted. After hours on‑call will be paid. Report child abuse and/or neglect in accordance with Arizona State law. Any additional projects or tasks assigned by Director of Family Services. Qualifications Bachelors preferred, with 2 years of experience with vulnerable populations. Must have effective organizational, problem‑solving, time management, and analytical skills. Must be able to represent and reflect Maggie's Place positively and professionally to all avenues of the community. Excellent verbal and written communications skills. Ability to multi‑task. Strong interpersonal skills. Strong work ethic. Team player. Demonstrates initiative, adaptability, cultural sensitivity, and emotional maturity. Additional Requirements Must possess or have regular access to a reliable vehicle on a regular basis. Must possess a valid Arizona driver license and active auto insurance. Must be able to comply and meet the national and state criminal background check, national sex offender registry, level one fingerprint clearance card, and a Motor Vehicle Records check as required by Maggie's Place. Ability to lift 30 lbs. is required. Work Environment On‑Site at the Family Success Center & Homes #J-18808-Ljbffr