Vice President, Commercial Operations

VP, Customer Support Operations

The Commercial Operations team is responsible for translating operational capabilities into measurable revenue outcomes across TransUnion's global business. The team partners closely with Sales, Product, Finance, Legal, Technology, and Regional Operations to drive end-to-end commercial excellence, scalability, and customer experience. This role reports to the EVP, Global Customer Care & Servicing Operations and operates within a global structure aligned to enterprise strategy and growth objectives.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Define and execute a global commercial operations strategy and multi-year roadmap that directly ties operational capabilities to revenue growth and margin expansion
• Build and scale enterprise operating models (e.g., RACI, processes, KPIs) that enable consistency, speed to market, and high-quality customer outcomes across regions
• Partner cross-functionally with Sales, Product, Finance, Legal, and Technology to align offerings, priorities, and execution against revenue targets
• Establish and operationalize revenue enablement frameworks, including pipeline development, conversion improvement, and renewal/expansion strategies
• Develop and publish operational performance dashboards to track revenue contribution, customer demand, and service KPIs
• Lead global transformation initiatives to improve operating efficiency, scalability, and commercialization of services
• Ensure delivery of operational services meets defined SLAs and implement escalation frameworks to mitigate risk and performance gaps
• Standardize and replicate service models globally to enable faster deployment of commercial solutions across markets
• Oversee compliance, governance, and customer experience commitments across contracts, service delivery, and regional operations
• Drive cross-functional alignment and executive communication to influence decision-making and achieve enterprise-wide outcomes

Required Knowledge and Experiences

• 10–15+ years of experience in Commercial Operations, Revenue Operations, or Sales Operations with global scope; essential for designing scalable operating models across complex, matrixed organizations
• Proven track record of operating model design and process reengineering; critical to driving measurable revenue impact and margin improvement
• Experience partnering across Sales, Marketing, Product, Finance, Legal, and Technology; required to align cross-functional priorities and deliver end-to-end commercial solutions
• Expertise in pricing, packaging, revenue governance, and commercial analytics; necessary to inform growth strategies and optimize financial outcomes
• Advanced degree in business, management, or related field (or equivalent experience); supports strategic decision-making and enterprise leadership

Required Technical Skills

• CRM (Customer Relationship Management) systems and CPQ (Configure, Price, Quote) tools
• BI (Business Intelligence) tools and data analytics capabilities
• Contact center platforms and operational workflow systems
• Data literacy including attribution and billing systems

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• Experience with incident response management environments
• Exposure to commercialization of agent-based or service-driven offerings
• Advanced executive storytelling and communication skills
• Experience leading large-scale transformation or change management initiatives
• Familiarity with global operating models across multiple regions

Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one.

For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection: We've got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we're here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary View email address on click.appcast.io membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future: Build toward what's next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.

For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting View email address on click.appcast.io.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

Pay Scale Information:

The U.S. base salary range for this position is $193,500.00 - $406,500.00 *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you'll work with great people, pioneering products and cutting-edge technology.