Keyholder and Supervisor

Founded in 1997 by Thierry Gillier, Zadig&Voltaire is a French contemporary designer brand known for redefining luxury with a bold, modern perspective offering fashion for both women and men. Rooted in freedom and creative audacity, the brand draws inspiration from contemporary art, rock & roll, a Parisian spirit, and self-empowerment, values that inform everything we do, from design to the way we collaborate, innovate, and grow our teams. The spirit of the brand is eternally youthful, encouraging its community to embrace individuality and self-expression while practicing self-love, taking bold steps, and living on their own terms. Zadig&Voltaire is dedicated to nurturing the talents of tomorrow and supporting the development of its employees' skills across all the countries where the brand is present. True to its founders’ vision, the company is guided by an artistic and entrepreneurial mindset where employees are encouraged to be agile and proactive within a fast-growing global brand. Zadig&Voltaire fully embraces the complex challenges of the 21st century by actively engaging in its global sustainability program VoltAIRe. As an evolving global brand, Zadig & Voltaire is looking for talented people to get involved. Zadig & Voltaire is an equal opportunity employer. This location has an open Full Time Keyholder and Full Time Supervisor Position Overview As a Sales Supervisor at Zadig & Voltaire's Belmont Outlet, you play a pivotal role in driving store performance and fostering a culture of excellence. You support the General Manager (GM) and Assistant General Manager (AGM) in achieving sales goals and operational standards. In their absence, you serve as the store lead, ensuring seamless execution of daily tasks, exceptional customer service, and team development. Key Responsibilities Lead your team to meet and exceed store sales targets as directed by the GM/AGM Maintain a strong floor presence to maximize selling opportunities Ensure a consistent positive and rewarding client experience Deliver personalized customer service in line with brand values and standards Support key business initiatives and product launches Drive clientele development through customer data collection and relationship-building Leverage marketing tools to engage clients and boost sales Utilize CRM technology to enhance client journey and experience Stay informed and passionate about the luxury fashion industry and market trends Ensure the store is clean, organized, and welcoming to customers Maintain visual standards and ensure compliance with all company policies Note: This list of responsibilities is not exhaustive. Additional duties may be assigned as needed to support business operations and team success. Requirements Proven success in customer/clientele sales and meeting performance goals Commitment to delivering exceptional customer service and exceeding expectations Leadership & Operations Experience in team management, training, and performance techniques Ability to manage priorities, multitask, and maintain attention to detail Strong verbal and written communication and interpersonal skills Technical Skills Familiarity with retail POS systems, Microsoft Office, and Google Docs Comfortable using technology to support sales and enhance customer service Personal Attributes Passion for the contemporary / luxury fashion Positive, proactive, and collaborative mindset Flexible, responsible, and self-motivated Education & Experience High School Diploma required; Associate or Bachelor’s degree preferred Minimum 1 year of experience as a Sales Supervisor ----------------------------------------------------------------------------------------- Position Overview As a Key Holder at Zadig & Voltaire Belmont Outlet, you are a trusted brand ambassador and an essential part of the store team. You are responsible for supporting day-to-day operations, including opening and closing the boutique, delivering exceptional client experience, and ensuring the boutique environment consistently reflects the elevated standards of the brand. You will contribute to the store’s success through expert styling, attention to detail and commitment to client satisfaction Responsibilities Act as a dependable point of contact when management is off-site by assisting with store opening/closing and overseeing daily operations. Maintain a strong floor presence to drive individual sales and support the team in delivering seamless client experience. Ensure a consistently positive and personalized client experience by prioritizing the customer and maintaining the brand’s luxury presence throughout every interaction. Capture client data and support follow-up efforts to build lasting relationships and contribute to clienteling goals. Replenish merchandise and ensure the sales floor is consistently organized, styled, and fully stocked. Stay informed on key product launches and brand initiatives to educate customers and enhance selling conversations. Demonstrate strong personal styling and product knowledge to elevate the shopping experience. Utilize business reporting tools to identify opportunities, address challenges, and optimize daily performance. Utilize the available marketing tools to engage current and new business and drive sales. Embrace and utilize technology to enhance customer experience. Demonstrate a passion for the luxury sector and knowledgeable of industry, market and fashion trends. Requirements Sales and Service Proven experience in client-focused retail sales with a strong track record of achieving personal sales goals. Strong commitment to delivering excellent customer service and ensuring a memorable shopping experience. Knowledge of retail sales techniques and a keen interest in providing personalized service. Leadership and Operations Comfortable with basic store operations, including replenishment, stocking, and visual presentation. Familiar with Retail POS systems, MS Office, and Google Docs. Ability to manage time effectively, prioritize tasks, and maintain attention to detail in a fast-paced environment. Excellent verbal, written, and interpersonal communication skills. Passionate about the luxury retail sector with an understanding of market trends and industry dynamics. Positive, flexible, and reliable, with a focus on contributing to the team’s success. Education and Training Experience Minimum 2-year experience working within retail sales environment; luxury retail experience a plus. #J-18808-Ljbffr Zadig&Voltaire