Dining Room Server

Job Description

Job Description

Description:

The Dining Room Server is responsible for providing courteous, timely, and efficient meal service to residents and guests in a clean and welcoming dining environment. This position ensures accurate order delivery, maintains dining room readiness, and supports a high-quality hospitality experience. The Dining Room Server collaborates closely with dietary team members to meet resident needs and uphold safety, sanitation, and regulatory standards. 

Essential Functions

• Greet residents and guests warmly and provide attentive table service throughout meals.
• Take food and beverage orders accurately, clarify dietary needs or preferences, and communicate orders effectively to kitchen staff.
• Deliver meals promptly and ensure orders are correct, appealing, and consistent with dietary guidelines.
• Clear and reset tables between seatings; maintain clean, organized dining areas.
• Refill beverages, offer additional items, and respond promptly to resident and guest requests.
• Assist with meal setup, stocking service stations, and ensuring dining areas are fully prepared before each service.
• Monitor the dining room for resident safety and comfort, reporting concerns as needed.
• Follow all sanitation, food safety, and infection control practices, including safe dish handling and proper glove use.
• Maintain knowledge of menu items, portion sizes, and dietary restrictions to assist residents effectively.
• Interact with residents, families, and visitors in a professional, respectful, and customer-focused manner.
• Maintain professional and cooperative interactions with residents, families, visitors, and staff.
• Uphold resident rights, confidentiality, and facility standards of care.
• Comply with all company policies, procedures, and applicable laws, including HIPAA and the Code of Conduct, completing required training and reporting concerns promptly.
• This position is designated as essential to the operations of the organization. Team members in this role may be required to report into work (on-site at the community) during emergencies, inclement weather, or other situations when the organization remains operational.

Physical Demands

• Frequently required to stand, walk, and carry serving trays throughout the shift.
• Frequently required to bend, reach, stoop, and perform repetitive motions associated with table service.
• Frequently required to lift and carry up to 10–15 pounds (e.g., trays, dish racks, beverage pitchers).
• Visual and auditory acuity needed to read tickets, identify food items, and communicate in a dining environment with background noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Always works indoors in dining rooms, service stations, and kitchen support areas.
• Frequently exposed to noise, heat from kitchen equipment, and moving carts.
• Occasionally exposed to cleaning chemicals while sanitizing tables or work areas.
• May encounter spills or wet floors; must follow safety protocols.
• Never operates motor vehicles as part of job responsibilities.

Qualification Requirements

• Strong customer service skills with a genuine passion for serving others.  
• Ability to work in a fast-paced environment while maintaining attention to detail.  
• Excellent communication and interpersonal skills.  
• Ability to work collaboratively with team members and lead by example.

Preferred Qualifications

• High school diploma or equivalent (GED).
• Experience in the food service industry.

Knowledge, Skills and Abilities

• Strong customer-service and hospitality skills with a focus on resident satisfaction.
• Ability to communicate clearly and professionally with residents, families, and team members.
• Basic knowledge of food service standards and dining room etiquette.
• Ability to work efficiently in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to learn and follow dietary guidelines and special diet considerations.
• Ability to work cooperatively with culinary and dining staff to ensure smooth service flow.
• Professional demeanor, patience, and sensitivity when assisting older adults.