Leasing Consultant (Affordable) - Portland

Job Description

Job Description

Feel Seen at Thrive!

Learn more about Thrive Communities here:

Pay Range: $23 -  $24 per hour

Schedule: Full-time; Tuesday - Saturday, 9 am - 6pm

Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive!

Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.

Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits: 

• 34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
• Employer matched 401k retirement plan
• Leasing & Renewal Commission eligible 
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
• Fully covered Long-term disability insurance for associates
• Fully covered life insurance policy for associates with supplemental life insurance options
• 24/7 Everyday Assistance Program (EAP)
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• Pet Insurance discounts
• Parking & Transit Commuter Benefits
• Annual professional development reimbursement
• Training opportunities and career progression/growth plans
• Company-wide parties and events   

Job Responsibilities:

  Leasing

• Maintains a professional yet friendly atmosphere in the leasing office and other areas where prospective residents and residents meet.
• Inspects models and market ready vacancies daily to ensure cleanliness. Performs cleaning and staging as needed.
• Conducts all business in accordance with Thrive policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or Community Manager when appropriate.
• Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific apartments while communicating features and benefits.
• Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
• Maintains a lease closing ratio at a level appropriate for the property and submarket.
• Responds to inquiries in the Customer Relationship Management (CRM) system in accordance with Thrive expectations.
• Sets out A-Boards and balloons at property entrances daily. 
• Posts regularly on online advertising sites such as Craigslist and Weblisters as instructed.

Administrative 

• Correctly completes all lease applications, assists with application verification and notifies prospective residents of results.
• Ensures lease applications meet the appropriate affordability requirements.
• Types miscellaneous resident communication as needed.
• Complete all lease paperwork including related addenda and accepts rents and deposits in compliance with LIHTC, local programs, or other affordable program requirements.
• Completes Guest Card information form on all prospects, sends thank-you notes and performs follow- up.
• Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.
• Inventories office supplies on periodic basis. Reports needs to Community Manager.
• Organizes and files appropriate reports, leases and paperwork.
• Attends property and Thrive trainings and meetings as requested.

General

• Performs any additional duties assigned by the Leasing Manager, Assistant Manager, Community Manager or Regional Manager

Desired Qualifications:

• 1+ year working in customer service 
• 1+ year prior sales or leasing experience
• Basic computer skills with the ability to learn/navigate software systems
• Familiarity with affordable housing programs such as LIHTC, local programs, Section 8 preferred
• Prior experience in property management or similar industry is a plus
• NALP Certification, or other NAAEI credential, is a plus
• Yardi/CRM and OnSite experience is a plus

Desired Competencies:

• Highly detail oriented with the ability to provide accurate and timely reports and information. 
• Comfortable working in a fast-paced, customer service-oriented environment. 
• Strong understanding of industry terms.
• Ability to interpret and understand tenant file information and complex documents such as regulatory agreements and program regulations.
• Ability to de-escalate conflict and remain calm and courteous at all times.
• Kind, thorough, and clear in communication with residents, vendors, subordinates, home office departments, ownership, and leadership.
• Respectful and understanding of diverse, cultural and socio-economic backgrounds.
• Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
• Performs duties under pressure and with the ability to meet competing deadlines.
• Takes instructions and feedback from supervisors and is able to follow direction, learn, and grow with a positive outlook.
• Exercises strong problem-solving skills.
• Interacts with co-workers, supervisors, guests, and the public in a professional and pleasant manner.
• Strong time management, organizational, and prioritization skills.
• Strong attention to resident satisfaction and retention.
• Ability to read, write, speak and comprehend English using correct grammar and punctuation.

Physical Requirements

• 100% in-person position. Must be available to be physically present at sites being supported.
• Stand, walk or sit alternatively depending on the specific needs of the day.
• Ability to physically walk sites/units, which may include climbing stairs and navigating uneven surfaces or construction zones.
• Ability to be physically present onsite at the property during normal business hours to greet guests, handle property operations, provide tours, etc.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional need to perform the following physical activities:
  • Bend/Stoop/Squat
  • Climb stairs
  • Push/Pull
  • Reach above shoulder
• Lifting frequently up to 25lbs and occasionally 25 - 40 lbs.
• Works both indoors (majority of the time) and outdoors in all weather conditions.
• Ability to effectively communicate in person, via phone, and through virtual platforms.

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed on an individual basis by a designated HR representative. For questions on the screening process, please contact View email address on ziprecruiter.com.

The 4-panel drug screen tests for the following:

• Amphetamines including Methamphetamine
• Cocaine Metabolites
• Opiates including Codeine and Morphine
• Phencyclidine ("PCP")

Thrive Communities reserves the right to modify this policy at any time without notice.