Implementation Business Analyst II

We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Business Analysts are trusted advisors who bridge customer vision and technology. In this role, you'll partner with public safety agencies to understand operational needs, design solutions, and configure software that supports mission-critical work. As part of a collaborative, cross-functional deployment team, you'll help deliver successful implementations across an industry leading public safety SaaS platform. Business Analysts follow two tracks; as a consultative customer partner or a technical builder, you'll have opportunities to solve meaningful problems, work directly with customers, and grow with a team whose work directly supports the agencies protecting our communities. Location:

Remote out of Albany, New York or Fairfax, Virgina Travel:

up to 60% Reports To:

Manager, Business Analysis

Collaborate with the customer to configure systems to achieve business outcomes. Capture the voice and desired outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements. Discover complex business requirements, providing structure and clarity, and work with Technical Business Analysts, Project Managers, Solution Architects, and Product teams to design and deliver solutions. Design, administer, and document functional/user acceptance tests and training. Translate complex business requirements into quality technical configurations. Apply Axon best practices to all software configurations, troubleshoot technical challenges, and ensure continuity in environment structure. Bachelor in Business, Operations, Computer Science, or Engineering, or equivalent. ~2-3+ years of relevant SaaS implementation experience ~ Experience managing process improvement or facilitating change management amongst teams. ~ Technical delivery experience and/or coding language knowledge. ~ Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Medical, Dental, Vision plans Emotional & Mental Wellness support Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. com

or via our Axon Privacy Web Form. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email View email address on click.appcast.io. Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at

If you receive a suspicious offer or outreach from an email address that is not @axon.com

, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to View email address on click.appcast.io.