Field Service Software Engineer

About Artidis

Artidis is a pioneering clinical stage health technology company that aims to set the gold standard in tissue analysis and therapy optimization. By combining its nanotechnology platform for rapid tissue analysis with a holistic data solution, Artidis accelerates drug discovery, tissue engineering, and personalized treatment. Artidis focuses its research and development efforts on solid tumors to enhance responses to chemo, immuno, and cell therapies, driving precision in cancer care. The company has offices in Basel (Switzerland), Barcelona (Spain), and Houston (Texas, US).

Job Purpose

The Field Service Software Engineer is responsible for supporting the installation, maintenance, and troubleshooting of software-related components of Artidis systems. The role ensures reliable system performance by diagnosing and resolving software issues encountered during field operations and by supporting service activities on installed devices.

The engineer will provide technical support to systems and collaborate closely with Artidis headquarters and other sites around the world to ensure alignment in troubleshooting, service practices, and system performance. The position acts as an interface between field operations and the software development team, ensuring that issues identified in real-world environments are properly analyzed, documented, and communicated for continuous product improvement.

Duties and Responsibilities

• Provide field service support for software-related issues and hardware issues on deployed Artidis systems.
• Diagnose, reproduce, and analyze software issues reported from the field, identify root causes, and support corrective actions.
• Perform remote and on-site troubleshooting of system software during installation, maintenance, and service activities.
• Develop and maintain service-related software tools, scripts, or minor patches to support troubleshooting and operational performance.
• Coordinate with European headquarters and sites when required to align on service activities, software releases, and troubleshooting practices.
• Support system installation, commissioning, and validation activities, ensuring proper software configuration and functionality.
• Write and maintain technical documentation, troubleshooting guides, and service procedures related to software operation.
• Assist in testing and verification of software updates before deployment to field systems.
• Provide technical feedback from field observations to support continuous improvement of ARTIDIS software and system reliability.
• Maintain accurate service records and reports for troubleshooting activities and system performance.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Biomedical Engineering, or a related technical field, or equivalent practical experience.
• Experience with software troubleshooting, debugging, and root cause analysis in technical systems.
• Ability to read and understand existing software code (Qt/C++, QML) and perform basic modifications or diagnostics when necessary.
• Familiarity with software documentation, requirements, and troubleshooting procedures.
• Experience with version control systems (e.g., Git) is an advantage.
• Strong knowledge of medical device quality and regulatory requirements (FDA, ISO 13485, IEC 62304, or similar).
• Strong analytical and problem-solving skills with the ability to diagnose complex system issues.
• Ability to work independently in a field service environment and manage multiple technical tasks.
• Strong communication skills and ability to collaborate with cross-functional teams including software, hardware, and operations teams.
• Ability to collaborate with the European headquarters and sites.

Working Conditions

The environment is a typical start-up with an intrinsically motivated international team. Our company is an excellent place for rapid advancement and offers a promising opportunity to learn and share know-how in a very agile environment. The position requires the employee to go the extra mile when needed. We are looking for a team player who appreciates direct communication. The effort is rewarded with challenging tasks, the possibility to take responsibility, a highly driven team, and work serving a significant purpose. The job position comes with a competitive salary and a bonus for outstanding performance.