Internal Medicine Leadership Opportunity in Danvers, MA

Mass General Brigham Medical Group is seeking a Board Certified or Board Eligible Internal Medicine Physician to join our multidisciplinary practice in Danvers, Massachusetts as a Site Medical Director.

Role Overview

Reporting to the Regional Medical Director, the Primary Care Site Medical Director provides clinical leadership for the practice and partners closely with administrative leadership to support high-quality, patient-centered care.

Key responsibilities include:

• Guiding daily clinical operations and supporting efficient care delivery.

• Advancing quality improvement initiatives and patient safety priorities.

• Mentoring providers and supporting professional development.

• Promoting clinician satisfaction, professional fulfillment, and wellbeing.

• Fostering a positive practice culture built on teamwork, collaboration, and sustainable clinical practice.

Clinical Leadership and Practice Oversight

The Primary Care Site Medical Director serves as the clinical leader for the assigned primary care practice or practices, ensuring the delivery of high-quality, patient-centered, safe, and efficient care.

In this role, the Medical Director provides oversight and leadership in several key areas:

• Clinical quality and patient safety programs.

• Operational management and implementation of organizational priorities.

• Provider performance, professionalism, and development.

• Partnership with administrative leadership to support practice goals.

• Clinician wellbeing, including efforts to reduce burnout risk and maintain a healthy work environment.

Principal Duties and Responsibilities

Operations

• Serves as first point of contact to address front line physician/provider or clinical patient issues

• Collaborates regularly with primary care practice manager to improve quality, patient experience and access.

• Facilitates monthly (at minimum) practice meetings, with support from Regional Medical Director as needed/desired. Collaborates with Practice Manager regarding the content and execution of these meetings.

• Attends and/or facilitates daily huddles

• In collaboration with the Regional Director of Operations, Practice Manager(s), and supervising staff, contributes to the communication with, and engagement of, onsite clinical staff including but not limited to clinicians, RNs, LPNs, MAs.

• Remains situationally aware of site level budget discussions and planning.

• Assures adequate clinical coverage during business hours.

• Serves as supervising physician for Physician Assistants and NP's at their site, or ensures that the supervising physician (assigned by them) is reviewing prescriptive practice as expected by system/protocol.

Quality, operational efficiency and High Reliability:

• This leader is responsible for promoting, supporting, and leading a culture of safety and quality improvement and for the execution of system and site goals within that practice, and will be responsible for implementing and conducting HRO rounds.

• Undergoes training in high reliability and process improvement and serves as the local expert and champion on high reliability principles within the unit.

• Supports leadership in presentation of unit performance to stakeholder groups.

• Serves as a physician leader responsible for executing any systemic performance improvements.

• Along with practice manager, reviews safety events.

• Creates and maintain harmonious and effective work units - ones that foster communication, teamwork, cooperation, flexibility, respect, good morale, safety, and diversity. Demonstrates professional behavior and engages in an effective, collaborative, and congenial manner with other departmental and institutional members as part of a multidisciplinary team of caregivers.

Patience Experience

• Champions, leads and executes MGB patient experience initiatives within the practice.

• Ensures that patient complaints that are identified through patient experience surveys or patient family relations are evaluated and handled appropriately within the unit and in conjunction with other stakeholders as appropriate (e.g., safety and risk).

Health Equity

• Assists in implementation of system wide health equity activities at the practice that align with MGB For Every Patient Equity strategy.

Clinician Recruitment and Performance

• Partners with Talent Acquisition, Regional Medical Director, and Physician Organization on the recruitment and interview process for new physician, APP, and clinical hires.

• Mentors new physicians and APP's joining the practice.

• Manages professionalism and knowledge/skills/ability concerns including FPPE and IDP in conjunction with primary care leadership and the OCMO.

• Responsible for driving culture and retention of clinical staff.

• Performs annual reviews (OPPE) on clinicians incorporating quality metrics, efficiency metrics, staff and patient feedback.

• Performs other related duties as assigned.

Qualifications and Skills Required

• Doctor of Medicine or Doctor of Osteopathic Medicine with Active License and Board Certification, currently credentialed and in good standing.

• Minimum two years of experience in clinical practice.

• A minimum of two (2) years of progressively responsible leadership in clinical setting or large health care organization with proven leadership and management skills preferred.

• Experience in quality improvement, safety event evaluation, health equity, and patient relations/ service recovery preferred.

• Exemplary interpersonal communication skills required to interact effectively with senior management and physicians on sensitive issues.

Features of our Primary Care Model:

• After-Hours Call Program: No physician after-hours call coverage.

• Virtual Clinic Support: Centralized APP support for inboxes, test results, messages, refills, and routine follow-up.

• Team-Based Care: Interdisciplinary support from Social Work, Behavioral Health, and a dedicated Medical Assistant.

• Technology Support: Access to EPIC-compatible AI note-writing tools.