Senior Resolution Manager

Overview Large Dedicated National Big Box Retail Client! Role specifics: Jurisdictions: Open to any Licenses: TX FL NY HI RI and reciprocals (must be willing to obtain all licenses within specified timeframe) Location: This role is HYBRID at least 2 times a week in our Carrollton TX, Downers Grove IL, or St Peters MO office How you'll make an impact Apply claims management experience to execute decision‑making to analyze claims exposure and litigation, plan the proper course of action, and appropriately resolve claims. Interact extensively with various parties involved in the claim process to ensure effective communication and resolution. Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process. Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements. Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file. About You Claims Background: Retail, Premises, General Liability. Jurisdictional Experience: Open to any. Active Adjusters' licenses: TX FL NY HI RI and reciprocals (must be willing to obtain all licenses within specified timeframe). Investigate, evaluate, and resolve complex Commercial GL claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution. Work in partnership with our clients to deliver innovative solutions and enhance the claims management process. Think critically, solve problems, plan, and prioritize activities to optimally serve clients. Required Qualifications High School Diploma. Minimum of 5 years related claims experience. Appropriate licensing and/or certification in all states in which claims are being handled. Knowledge of accepted industry standards and practices. Computer experience with related claims and business software. Desired Qualifications Bachelor's Degree. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Minimum core benefits: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program EEO & Inclusion Statement We value inclusion and diversity Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr Arthur J. Gallagher & Co. (AJG)