Smart Home Consultant Team Manager

3020725 ADT is currently seeking a bright and assertive Tech Engineer Team Manager to lead a dynamic team of 10 to 15 Tech Engineers (TEs). The team is a hybrid sales & technical workforce with core responsibilities that include: Conducting in-home, consultative walk‑throughs to identify vulnerabilities and recommend equipment and solutions from ADT’s robust Security & Smart Home portfolio that best meet customer needs. Providing customers with a world‑class onboarding & installation experience, including device set‑up, configuration, customer education, and training on system and smart home routines/automations. Driving ADT growth by self‑generating customer sales & install appointments through referrals and prospecting activities; TEs are expected to spend approximately 10% of their time on these activities. As a Tech Engineer Team Manager you will take a hands‑on approach to driving team performance across key sales & operational KPIs. You will also nurture a high‑performing team and culture by executing training and upskilling programs, hiring, onboarding, and retention initiatives. Responsibilities Plan, implement, and manage the High-Volume Tech Engineer work force for a designated geographic footprint. Train, mentor, develop, and coach Tech Engineers to generate leads, upsell equipment, conduct consultative customer experiences, and install smart home products that best fit each customer’s needs. Curate relationships between new customers and the ADT brand and product portfolio, taking ownership of understanding and communicating ADT and Smart Home solutions. Participate in recruiting activities to select and hire new Tech Engineers as required. Formulate a sound business plan to provide cost‑efficient service for targeted growth, in accordance with established plans and market‑share targets. Regularly conduct team huddles and staff meetings to communicate & coach TEs on current policies, procedures, techniques, new products, services, promotions, and area advertising (in partnership with local sales leadership) and review individual and team metrics. Conduct regular coaching and formal performance‑management conversations with Tech Engineers. Establish and maintain a high level of quality and timely job completions for maximum customer retention. Model and champion ADT values, creating a safe environment for discussion and resolution of values‑related issues and concerns. Experience 3 to 5 years of people‑leadership experience; with direct experience managing customer‑facing team members in a fast‑paced, high‑volume sales environment. Proven track record of successfully building and developing high‑performing, customer‑centric teams. Skills Excellent interpersonal & communication skills, with firsthand experience in consultative selling and educating customers on products and services. Highly analytical and strong conceptual problem‑solver. Driven and highly entrepreneurial – able to manage a diverse team & achieve budgeted targets with minimal oversight. Education Associate degree or equivalent related experience. Pay And Benefits Disclosure Base Salary: $50,333 Earning potential: Based on performance, including salary and commission, this role targets an earning potential of $125,000. There is a monthly auto‑allotment and mileage reimbursement. Benefits Medical, dental, and vision coverage 401(k) with company match Tuition reimbursement Short‑ and long‑term disability, life insurance, and well‑being benefits Paid time off ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit jobs.adt.com/diversity to learn more. Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance. #J-18808-Ljbffr ADT