System Administrator/Endpoint Engineer

Job Title: IT Analyst Standard II Location: Washington, DC 202433 Duration: 12 Months - Long Term Hybrid Onsite: 4 Days onsite per week from Day1. Duties and Accountabilities: Proven experience with Windows 11 and Microsoft Intune administration, together with working knowledge of Microsoft 365 applications and services, is required to help maintain a stable and effective desktop platform. Experience with Windows debugging and PowerShell scripting is required; experience with C# development is desirable. Broad understanding of Operating Systems, their basic construct and main characteristics. In-depth Windows experience is a must. Strong familiarity with systems administration disciplines like capacity planning, performance analysis, troubleshooting, trend analysis, etc. in enterprise environments. Implementation of procedures-based solutions to support and monitor the effective operations of an element(s) of the infrastructure. Broad understanding of network models and protocols is a plus. Good understanding of Microsoft Entra ID and Active Directory administration as they relate to endpoint identity, device management, Group Policy, and sign-in processes. Experience with virtual/remote desktop & application platforms such as Windows 365, AVD, Citrix XenDesktop and PaloAlto SASE VPN. Troubleshoot escalated incidents requiring software, network, and crash-dump analysis, including Dell and Lenovo driver failures, using tools such as WinDbg in collaboration with other ITS client services teams. Ensure that client policies, procedures and standards are followed. Knowledge of automation and scripting using PowerShell, WMI, and relevant Microsoft APIs is required; experience with .NET or C# is desirable. Good understanding of TCP/IP, DNS, LDAP, Active Directory networking, and endpoint network security, with the ability to diagnose connectivity, authentication, and name-resolution issues. Document detailed incident & problem analysis for major system disruptions. Selection Criteria: Bachelor s degree in computer science, engineering, information systems, or a related field. Windows 11 deployment, including OEM Ready-to-Provision images Windows debugging and automation with PowerShell or C# Microsoft Configuration Manager and Intune Microsoft 365 applications and services Microsoft Edge and Google Chrome Microsoft Entra ID, Active Directory, and Group Policy Nexthink, Splunk, or comparable event-log analytics tools Strong written and verbal English communication skills. Strong interpersonal, teamwork, and prioritization skills in a multicultural environment. Practical and creative problem-solving ability. Microsoft Endpoint Management and ITIL 4 Foundation certifications are desirable. Experience applying ITIL and SAFe Agile practices is desirable. Ability to coordinate with on-site and offshore teams and support global users. Ability to support R&D activities and provide technical guidance on assigned projects. Ability to produce concise technical and user documentation. Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans. #J-18808-Ljbffr Mindlance