Housekeeper/Room Attendant

We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. The Room Attendant is an integral part of the Housekeeping Team, maintaining the guest rooms and suites to industry high standards which allows the ultimate comfort for our visiting guests. A great eye for detail, a high sense of quality and integrity, and a passion for great service will make a successful candidate.

Essential Duties/Tasks/Responsibilities

• Clean guestrooms as assigned by management and in accordance with hotel standards.

• Inspect all rooms (vacant or occupied) checking standard of cleanliness, missing guest amenities and/or supplies.

• Provide genuine hospitality and recognition in the work area. Promotes hotel services and products.

• Anticipate guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.

• Is proficient in the safe handling of all relevant equipment and machinery, reports defects and accidents to management immediately.

• To immediately report and hand into Housekeeping Office any property or guest keys found in ‘check out’ rooms.

• To keep linen rooms, tidy, correctly stocked and closed when not in use. Must ensure working equipment is always clean, tidy and in good working order.

• Responsible for reporting to the manager the rooms, which do not require service, or which have Privacy signs in assigned area.

• To report to managers any blankets, bedspreads, valances etc. that need changing.

• Report any damages/repairs/maintenance to managers.

• To complete deep cleaning of rooms as allocated by managers.

• To report to your managers anything or anyone suspicious and a Health and Safety hazard.

• To carry out any other cleaning duties as specified by your manager.

• Works harmoniously and professionally with co-workers and hotel employees.

• All other duties as assigned by leadership

Knowledge/ Skills

• Ability to perform all Room Attendant-related tasks and proficiently use job-related tools and equipment

• Ability to remain calm in various situations, use sound judgement and effectively solve problems

• Ability to read and interpret documents such as safety rules and procedural manuals

• Strong written, verbal, and interpersonal skills

• Ability to follow instructions, prioritize and multi-task

Minimum Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.

• Refined verbal and written communication skills

• Ability to lift, pull, and push a moderate weight

Work Environment/Conditions

• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.

Physical Demands

• While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours on a daily basis.
• Push, pull, bend, crouch, and lift up to 50 lbs.

• A true desire to satisfy the needs of others in a fast paced environment.

• Refined verbal and written communication skills

• Ability to lift, pull, and push a moderate weight