Customer Service Representative

We are looking for an organized, proactive, and detail-oriented Inside Sales & Logistics Coordinator to join our team in Hauppauge, NY. In this role, you will serve as the operational backbone for our US sales group, providing critical support to 6 outside sales reps, handling high-value customer orders, managing inventory backlogs, and coordinating closely with our global headquarters in Germany.

Key Responsibilities

• Order & Backlog Management: Receive, process, and track high-volume and long-term blanket demand orders (e.G., 1,000+ unit orders split across monthly deliveries). Regularly review backlog reports to determine monthly shipping volume.
• Customer & Account Support: Act as the primary point of contact for existing accounts regarding PO changes, shipment tracking, delivery lead times, and scheduling adjustments.
• Sales Team Support: Partner with 6 outside sales representatives, handling administrative and back-end tasks, following up on customer inquiries, and helping qualify web leads.
• Vendor & Logistics Coordination: Maintain daily communication with key suppliers and our global headquarters in Germany regarding stock levels, inventory flow, and international shipping timelines.
• System Maintenance: Maintain accurate order history, inventory counts, and customer account details in our ERP system and project tracking tools.

Qualifications & Key Requirements

• ERP System Experience: Direct experience working within an ERP framework (experience with ProAlpha or similar systems is a strong plus).
• Strong Communication: Exceptional written and verbal communication skills;
  comfortable handling heavy email threads and client phone calls.
• Detail-Oriented & Accountable: Skilled at managing large, long-term orders and staying ahead of delivery dates and customer timelines.
• Software Proficiency: Comfortable with Microsoft Office Suite (Word, Excel, Outlook) and sales management tools like Monday.Com .
• Passport & Travel Readiness: Valid passport required (potential for 1 international trip per year to company HQ in Germany).