Order Management Specialist

PROLIM Global Corporation ( is hiring an Order Management Specialist in Fremont, California, United States.

Summary

The Order Management Specialist serves as the central "control tower" for enterprise supply chain order fulfillment. This role is responsible for continuously monitoring order queues, ensuring SLA compliance, and proactively resolving order holds to maintain uninterrupted fulfillment operations. The ideal candidate thrives in a fast-paced environment, is highly detail-oriented, and can quickly triage and resolve issues across multiple systems and stakeholders.

Key Responsibilities

• Order Queue Monitoring & SLA Management
• Continuously monitor order queues to identify orders at risk of SLA breach
• Track and report on SLA performance metrics, flagging trends and systemic issues
• Prioritize and triage orders based on urgency, SLA timelines, and business impact
• Proactively escalate at-risk orders before breach occurs

Order Hold Resolution

• Monitor order holds across all channels and identify root causes (e.g., credit, inventory, configuration, approval)
• Drive timely resolution of holds by coordinating with cross-functional teams (procurement, finance, logistics, vendors)
• Document recurring hold patterns and recommend process improvements to reduce future occurrences

Control Tower Operations

• Serve as the single point of visibility for end-to-end order status across the enterprise
• Provide daily/weekly reporting on order health, hold aging, and SLA compliance
• Maintain and update dashboards and trackers for real-time order visibility
• Participate in daily stand-ups or war rooms to communicate order status and risks
• Manage fulfillment stage capacity constraints and manage reallocation of capacity to minimize impact

Process Improvement & Collaboration

• Identify bottlenecks in the order-to-fulfillment process and propose solutions
• Partner with systems, operations, and logistics teams to streamline workflows
• Support the development and maintenance of standard operating procedures (SOPs)
• Contribute to root cause analysis for systemic fulfillment failures

Required Experience

5+ years in an order management, supply chain operations, or fulfillment coordination role. Ideally in enterprise-scale operations (high volume, multiple SKUs/regions)

Required Skills (Top 5)

• Order Management & Fulfillment Operations – Demonstrated experience managing end-to-end order lifecycles, including exception handling, hold management, and order expediting.
• SLA Monitoring & Proactive Escalation – Proven ability to monitor queues against defined service levels, identify risk patterns, and escalate effectively before breaches occur.
• Problem-Solving & Root Cause Analysis – Strong analytical skills to diagnose order holds, trace issues to their source, and implement timely corrective actions.
• Order Management Systems – Proficiency with Oracle GOP used for order tracking, reporting, and workflow management.
• Communication & Cross-Functional Coordination – Excellent written and verbal communication skills; ability to work across teams (procurement, logistics, finance, vendors) and keep stakeholders aligned on priorities and status.
• Familiarity with supply chain KPIs (fill rate, on-time delivery, order cycle time)

Preferred / Nice-to-Have Skills

• Experience with data visualization tools (e.g., Tableau, Unidash)
• Background in IT asset management or technology hardware supply chains
• Experience with continuous improvement methodologies (Lean, Six Sigma)
• Comfortable working in a global, multi-timezone environment

Interested Candidates

Please send your updated resume and contact details to: ***email_hidden***

About PROLIM Corporation

PROLIM is a leading provider of end-to-end IT, PLM, and Engineering Services and Solutions for Global 1000 companies. We understand business as much as technology and help our customers improve profitability and efficiency through high-value consulting, staffing, engineering, and project management services.

Our offerings include Advisory Services, PLM Software & Services, Program Management, Solution Architecture, Training & Staffing, Cloud Solutions, Infrastructure Services, ERP Practices, Quality Assurance Services, and Engineering Services across a wide range of industries.