Hotel General Manager

Hotel General Manager

JSK Hospitality seeks an experienced Hotel General Manager to lead full operations at our Residence Inn by Marriott property. You will own guest experience, team leadership, brand standards, and P&L results while building a positive, accountable culture.

Responsibilities:

• Lead overall hotel operations to deliver consistent guest satisfaction scores and brand standards.
• Own the P&L: drive revenue, control costs, and achieve budgeted profit goals.
• Recruit, train, coach, and develop department heads and associates.
• Ensure high standards of cleanliness, maintenance, safety, and security.
• Manage labor, scheduling, and productivity while protecting service levels.
• Partner with sales and revenue management to maximize occupancy, ADR, and RevPAR.
• Handle guest issues and recovery with ownership and professionalism.
• Maintain compliance with Residence Inn by Marriott standards, local regulations, and company policies.
• Conduct property inspections, quality audits, and continuous improvement.
• Report regularly to regional leadership on performance, challenges, and opportunities.
• Step up as needed across the multi-property portfolio.

Required Qualifications:

• 3+ years hotel management experience, with 12+ years as GM or strong AGM at select-service or extended-stay property.
• Proven P&L management and guest satisfaction improvement track record.
• Strong leadership, coaching, and team-development skills.
• Working knowledge of brand systems preferred.
• Flexibility for evenings, weekends, holidays; valid driver's license; occasional travel.

Preferred:

• Prior experience with the Marriott brand family.
• Revenue management or sales background.
• Bilingual (English/Spanish).

Benefits & Perks:

• Competitive base + performance bonus; medical/dental/vision; 401(k) match; PTO; employee hotel discounts (JSK portfolio + brand network); career growth across growing multi-property company.

About JSK:

South Bend, IN-based management, investment & development company operating Marriott, Hilton, IHG & Choice branded hotels. We focus on strong operations, guest service excellence, and internal development.

JSK Hospitality is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.