Remote IT Service Desk Leader - ITIL/ITSM Excellence

Synergy Services

Remote job

Synergy is seeking a dynamic Incident Management Team Manager to lead enterprise IT support and ensure timely incident resolution across federal portfolios. You will champion ITSM best practices, drive continuous improvement, and manage Tier 2/3 technicians in a fast-paced, high-standards environment. The role emphasizes SLA adherence, incident lifecycle oversight, and proactive reporting to federal stakeholders, with remote work options and a strong focus on automation and training. #J-18808-Ljbffr Synergy Services

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Vacancy posted 1 day ago

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