Medical Support Assistant (Advanced)

Advanced Medical Support AssistantFunctions: The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, scheduling duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflicts with staffing and/or coverage occurs. Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. A caring, compassionate and sensitive manner is essential when explaining procedures to Veterans and their family members both in person and on the phone. The MSA is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. The MSA participates in the daily staff coordination and weekly team meetings where patient care planning and management occur, except during staff shortages for coverage.Work Schedule: Monday thru Friday 8:00am to 4:30pm. Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Telework: Ad Hoc Virtual: This is not a virtual position. Functional Statement #: 613-22057-F Permanent Change of Station (PCS): Not Authorized