Onsite Training Specialist

Location: Bergen, Hudson, Passaic & Essex Counties, NJ (Travel Required) We are seeking a Training & Revenue Cycle Specialist with hands-on athenaOne experience to support physician practices across Northern New Jersey. This role is responsible for providing onsite and virtual training, supporting front-end revenue cycle workflows, and helping practice teams successfully adopt revenue cycle processes and technology. The ideal candidate has experience working in a physician practice or medical billing environment and enjoys educating staff, improving workflows, and partnering with providers and practice leadership. Responsibilities Deliver onsite and virtual training for physician practice staff using athenaOne . Support new practice implementations, onboarding, and workflow adoption. Train staff on front office operations, including patient registration, eligibility verification, referrals, scheduling, check-in/check-out, and point-of-service collections. Educate teams on revenue cycle functions including charge entry, claim edits, payment posting, credit balances, and refund processes. Identify workflow improvement opportunities and provide ongoing coaching to support operational consistency. Assist with troubleshooting system and workflow issues while partnering with practice leadership. Maintain accurate documentation and ensure compliance with HIPAA and organizational policies. Collaborate with providers, managers, and operational teams to support process improvements and successful practice operations. Perform additional duties as assigned. Qualifications Minimum of 2 years of experience in medical billing, physician practice operations, or revenue cycle management. Hands-on experience using athenaOne is required. Working knowledge of patient registration, insurance verification, referrals, charge entry, claim edits, payment posting, denials, ERA/EOB posting, secondary billing, refunds, and credit balances. Previous experience training or mentoring staff is highly preferred. Excellent communication, organizational, and problem-solving skills. Comfortable working independently while supporting multiple practice locations. Proficiency with Microsoft Office applications; experience with Epic, Teams, or similar healthcare applications is a plus. Travel Requirements Frequent travel throughout Bergen, Hudson, Passaic, and Essex Counties, NJ . Reliable transportation is required. Combination of onsite physician practice support and administrative responsibilities. Extended periods of computer use. Ability to travel between multiple practice locations. Ability to occasionally lift up to 30 pounds. Must be able to maintain confidentiality while handling protected health information. #J-18808-Ljbffr Confidential