Customer Service Representative and Computer Support Specialist

Job Description

Job Description

Job Overview:

Join our dynamic manufacturing team, where innovation, collaboration, and a commitment to excellence drive our success and create growth opportunities!

We seek a motivated and detail-oriented Customer Service Representative and Computer Specialist to join our team. The ideal candidate will have excellent computer skills, strong customer service abilities, and proficiency in clerical work. This position requires handling customer inquiries, providing practical solutions, and performing data entry and administrative tasks in a fast-paced environment. Key Responsibilities:

Customer Service Duties:

• Serve as the first point of contact for customer inquiries, addressing questions and resolving issues via phone, email, or chat.
• Provide information about products, services, policies, and procedures.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain a positive and professional demeanor while handling customer complaints or issues.
• Update customer records and track interactions using CRM software.
• Follow up with customers to ensure satisfaction and gather feedback for service improvement.
• Escalate unresolved customer issues to the appropriate team or manager.

Technology & Software Proficiency:

• Efficiently navigate and use various office software programs, including but not limited to Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Slides).
• Experience with customer service platforms and CRM software.
• Assist with basic troubleshooting and support for internal software or IT issues.
• Use project management tools to manage tasks and coordinate workflows.

Additional Responsibilities:

• Assist in special projects, including marketing initiatives, process improvements, or team events.
• Maintain confidentiality and handle sensitive information with discretion.
• Collaborate with other departments to ensure smooth workflow and effective communication.
• Assist with training new team members on software systems and customer service protocols.

Skills & Qualifications:

• Experience : 2+ years in customer service, administrative support, or related roles.
• Technical Skills : Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook), Google Workspace, and CRM software. Familiarity with helpdesk or support software (e.g., Zendesk, Freshdesk) is a plus.
• Communication Skills : Excellent verbal and written communication skills, with the ability to handle customer interactions in a friendly and professional manner.
• Organizational Skills : Strong attention to detail and ability to handle multiple tasks simultaneously in a fast-paced environment.
• Problem-Solving : Ability to assess situations, think critically, and provide timely solutions to customer issues.
• Adaptability : Comfortable learning new software tools and systems quickly, with a focus on efficiency and accuracy.
• Team Player : Ability to collaborate with colleagues across departments while also managing individual tasks and responsibilities.

Preferred Qualifications:

• 4+ Years in the Customer Service Industry
• IT or computer software knowledge
• Multitasking in fast-paced environment

Education:

• Bachelors Degree

Work Environment:

• Fast-paced office environment.
• Collaborative team atmosphere.

Benefits

we have a variety of benefits! see noted on the job attached. I look forward to interviewing you and creating a long there loyal relationship.

American Tape & Label is a printing company for product labels and stickers. We have been a family-owned and operated business since 1972. We produce products for commercial and Retail companies throughout the United States and internationally. We are seeking someone to join our team who takes pride in their work. We are seeking a Shift Lead/Production Manager. We genuinely care about our employees and want them to enjoy their environment. We work hard to make sure your needs are taken care of as well as putting out a great product for our clients. You will be an important part of this company.

Company Description

American Tape & Label is a printing company for product labels and stickers. We have been a family-owned and operated business since 1972. We produce products for commercial and Retail companies throughout the United States and internationally. We are seeking someone to join our team who takes pride in their work. We are seeking a Shift Lead/Production Manager. We genuinely care about our employees and want them to enjoy their environment. We work hard to make sure your needs are taken care of as well as putting out a great product for our clients. You will be an important part of this company.