Intake Specialist, Infusion Clinics

A Day in the Life at Option Care HealthExtraordinary Careers. Endless Possibilities.With the nation’s largest home infusion provider, there is no limit to the growth of your career.Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.Job Description Summary:This team member will play a vital role in the delivery of an efficient and well-rounded intake experience for our patients, referring providers and others involved with the delivery of care.Option Care Health consistently strives to be intentional and attentive in managing the process of receiving referrals for infusion services and ensuring that patients receive the care they need in a timely manner.Job Description:Job Responsibilities (listed in order of importance and/or time spent)Responsibilities include, but are not limited to:Gathering necessary information that is pertinent for a complete and thorough patient intake, such as demographics, insurance information, clinical, lab and medical testing documentationInput accurate information while building and/or updating patient recordsReview all incoming faxed documents and attach to new or existing patient profileContact patient or provider to obtain any missing informationVerifying insurance to check for coverage and benefits pertaining to medications and services through the patients’ medical benefitManage authorizations - submit and track requests for prior authorizationSchedule services - arrange appointments appropriately that are in line with order and care planMaintain records - keep patient records up to date and accurate including demographics, insurance information, registration forms, medical record requestsCommunicate - Keep patients and referral sources informed about the status of their referralsDocument in the patient record all requests and conversations designed to help provide seamless coordination of careAssist with enrollment - Help patients enroll in programs that may help with out-of-pocket costsCollect Payment - Appropriately collect payment on patient balances, copays, and/or self-pay patientsAnswer Phones - Help answer patient questions, triage calls to appropriate team member or department, and involve appropriate persons to best assist questions at handTrain new team membersPromote training participation and help team members in following new and existing workflow processesDeliver messages that promote continuous improvementComply with company “best practices”Other duties as assignedDoes this role have supervisory responsibilities?YESNO - XBasic Education and/or Experience RequirementsHigh School DiplomaMinimum 3 years’ experience in healthcare related customer service, medical billing and coding,benefits verification, scheduling, health care related call center, or similar responsibilitiesBasic QualificationsAbility to communicate effectively and professional with patients, providers and team membersActive listenerAbility to make decisions, solve problems and work independentlyProven ability to identify gaps and problems, determine lasting solutions, and necessary actionrequired to move forward.Willingness to work collaboratively with other intake specialists, clinicians and team membersDemonstrated attention to detail and accuracyAbility to multi-taskBasic computer proficiencyMay perform other duties as assignedDue to state pay transparency laws, the full range for the position is below:Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.Pay Range is $16.61-$26.96Benefits:Medical, Dental, & Vision InsurancePaid Time offBonding Time Off401K Retirement Savings Plan with Company MatchHSA Company MatchFlexible Spending AccountsTuition ReimbursementmyFlexPayFamily SupportMental Health ServicesCompany Paid Life InsuranceAward/Recognition ProgramsOption Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.Posted: Jun 08, 2026 #J-18808-Ljbffr