Solutions Engineer (Distribution and Fulfillment)

Job Description

Job Description

About ITS Logistics

Are you ready to build a successful career in a trillion-dollar global industry? ITS Logistics is one of the fastest growing, exciting logistics companies in the United States providing creative supply chain solutions to Fortune 500 companies. With unmatched agility, sense of urgency, and work ethic, ITS commits to a relentless pursuit of excellence and leading from the front to keep the world moving, every day.

What makes us different is our focus on people and culture. We are offering more than just a job, we're offering career opportunities that you can build your life around. As part of that commitment, we equip our teams with best tools available – including modern AI technology – to help them work smarter, move faster, and focus on high-value work. We need the best talent to continue to invest, grow and win every day and are looking for people with the right mindset – honest, adaptable, and commitment.

When you join our herd, we invest in your personal and professional growth with paid training, providing resources and support to learn everything you need to know about the supply chain industry. We empower you to seize every opportunity and thrive in a fast paced, ever changing environment.

Do you have what it takes? Find out today -

 

About the Position

ITS has an immediate opening for a Solutions Engineer. The Solutions Engineer will be responsible for collaborating with the sales team to understand client needs, designing and presenting innovative solutions, and working closely with operations, IT, and pricing to ensure feasibility and efficiency. The role involves developing and engineering comprehensive solutions for warehouse design, inventory management, and automation. Key responsibilities include analyzing customer data, product flows, and operational requirements to create optimal solutions. This includes designing warehouse layouts, material handling systems, and processes. The role also requires participation in client meetings to present solutions and manage expectations, acting as a liaison between operations, the IT team, and customers to ensure that solution delivery aligns with customer needs. Additionally, the position involves collaborating with automation providers to deliver the most optimal options while staying updated on technological advancements to incorporate into solution designs. Lastly, the individual is responsible for overseeing the handoff to the implementation team and assisting in onboarding new clients to ensure a seamless transition from proposal to execution. The ideal candidate will have a strong background in logistics, automation technologies, and process optimization, and will be skilled in translating client requirements into practical, cost-effective solutions. The Solutions Engineer should be comfortable working independently with minimal direction. This position reports to the VP of Solutions Engineering. We're looking for a solid player with succession capabilities beyond this role; one with the capacity to engage teams and build followership.

Principle Accountabilities

• Partner with the sales team to understand client challenges, needs, and objectives. Help design and present tailored logistics solutions that leverage automation and enhance operational efficiency.
• Develop custom distribution and fulfillment solutions. Ensure solutions align with client goals and internal capabilities.
• Work closely with operations, IT, and pricing engineers to validate solution designs, ensuring they are both operationally feasible and cost-effective.
• Coordinate with operations and implementation teams to implement solutions successfully.
• Apply knowledge of automation technologies to create solutions that drive operational improvements.
• Support the sales team in presenting solutions to clients, offering technical insights and explaining how proposed solutions will address their needs. Assist in developing proposals and RFP responses.
• Collaborate with the pricing team to develop accurate cost models for proposed solutions, ensuring that pricing is competitive and aligned with operational capabilities.
• Continue to provide technical leadership throughout the implementation process, working with operations and IT to ensure the successful execution of the solution.
• Stay informed on industry trends, emerging technologies, and best practices in logistics automation. Function as a thought leader within the company, continuously looking for ways to improve our solution offerings and processes.
• Leverage artificial intelligence and generative AI tools to accelerate and enhance the pursuit process, including RFP response development, financial modeling, warehouse layout design, and client proposal creation.
• Demonstrate proficiency with AI-powered tools and emerging technologies as a core competency of the role; actively evaluate and adopt new platforms that improve solution quality, speed, and differentiation.

About the Requirements

The ideal candidate will possess a demonstrated record of accomplishment in warehousing and logistics.

Additional requirements include:

• Bachelor's Degree in Industrial Engineering, Logistics, or a related degree preferred.
• Minimum of 7 years of experience in 3PL distribution and fulfillment with at least 3 years focused on automation and solution design.
• Strong understanding of automation technologies and their application in a 3PL environment
• Proficiency with AI and generative AI tools (e.g., large language models, AI-assisted modeling and design platforms) with demonstrated experience applying them in a professional logistics or solutions context
• Proven experience working closely with sales teams to design and present customized logistics solutions.
• Experience collaborating with operations, IT, and pricing teams to ensure solutions are operationally feasible and cost-effective.
• Strong project management skills, with experience leading solution design and implementation projects
• Excellent leadership and strong interpersonal skills.
• A make-it-happen person, who is flexible, adaptable and possesses a high sense of urgency.
• Gets the job done right and on time, despite obstacles.
• Excellent analytical, problems solving, and communication skills (oral and written)
• Excellent organizational and leadership skills
• Ability to work with a high degree of autonomy.

Physical Demands

• Must be able to remain in a stationary position for prolonged periods (typically 85%+ of a standard shift) at an office desk or standing desk.
• Frequent, rapid, and repetitive use of the hands and fingers for keyboard data entry and mouse navigation.
• Exclusively light work; lifting or moving objects is rare and typically limited to less than 10 pounds.

FLSA Status: Exempt