Technical Project Manager

Job Title: Technical Project Manager

FLSA Status: Exempt, Salaried

Location: New York, NY

Worksite Status: Onsite

We're Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.

As for our team? We are a group of passionate people who believe in making every day better than yesterday. It's who we are. We put people first because we know that's how you create incredible communities. We value relationships and know how to balance work with life, but we are also relentless in our pursuit of doing things for the better.


We're on a mission to make city life happier - want to join us? Since you got this far, we're assuming the answer is, "absolutely." So, here's what you can expect:


The Technical Project Manager serves as a strategic and operational partner to Technology leadership, ensuring disciplined execution across contracts, projects, operations, and service delivery. This role is responsible for coordinating technology operations, providing visibility into performance and progress, and enforcing consistent processes for intake, prioritization, reporting, and change management.

The ideal candidate brings strong organizational judgement, comfort operating across leaders and delivery teams, and the ability to turn complex activity into clear, actionable insight for executives and stakeholders.

As a leader on our team, you should be:

• A passionate person who believes in helping others win by providing the resources and development necessary to grow.
• An open-minded communicator who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day.
• An empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team's objectives.
• Authentic. Bring your best self to work, let's do something amazing.
• Flexible knowing and expecting that things change and that's what makes our business stronger.

What will you do:

Executive & Stakeholder Communication

• Communicate executive-level status updates, dashboards and summaries including project status, risks, dependencies, and milestones to business stakeholders and executive leadership
• Translate technical progress and issues into clear, business-relevant updates
• Support leadership meeting preparation with accurate data and status narratives
• Ensure consistency in how technology updates are communicated across the organization

Project & Roadmap Management

• Maintain consolidated views of: Active Projects, Upcoming Work, and Dependencies & Risks
• Ensure roadmap changes are clearly communicated to stakeholders
• Support consistent project intake, prioritization, and reporting processes

Change Request & Governance Process

• Manage the technology project change request process
• Ensure change requests are: Properly documented; Reviewed for impact, cost and risk; Approved or declined through defined governance
• Track approved changes through execution and reporting

Support & Service Management

• Oversee helpdesk ticket resolution performance and operational health
• Establish and maintain reporting on: ticket volume and trends, SLA compliance and resolution times, and recurring issues & root cause themes
• Monitor trends in incidents and service requests to identify improvement opportunities
• Act as an escalation and coordination point between support teams and the business

Cross-Functional Leadership

• Chair and facilitate regular meetings between technology and business departments
• Schedule and manage project-related meetings, agendas, and follow-ups
• Track action items, decisions, and dependencies to closure
• Ensure meetings are outcome-focused, documented, and actionable
• Drive alignment, accountability, and follow-through across teams
• Partner with technology leaders to surface operational risks, dependencies, and capacity issues

Contract, Vendor & Financial Administration

• Manage and administer technology contracts, renewals, statements of work, and vendor obligations

• Support technology purchasing, invoicing, and expense tracking
• Coordinate with Finance, Procurement, and vendors to ensure timely processing of invoices and renewals
• Track vendor performance, contract milestones, renewals, and deliverables in partnership with technology leadership

What you should have:

• Proven experience in technical operations, project coordination, or technology program management
• Strong communication skills with the ability to engage both technical teams and executive stakeholders
• Experience coordinating technology projects across multiple teams or disciplines
• Comfort working with purchasing, invoicing, and vendor contracts
• Strong organizational skills and attention to detail
• Ability to manage competing priorities in a fast-moving environment

Nice if you also have:

• Experience supporting IT or software delivery organizations
• Familiarity with ticketing systems and basic IT service management concepts
• Experience facilitating cross-functional or executive-level meetings
• Background in technology, operations, or business analysis

What we offer:

We owe it to our people - both residents and Beam team members - to do the right thing. That means making sure every building, lounge, terrace or office is a place where people are comfortable being themselves. Not just because it's fair, but because it's what makes us better. We know that if we take care of our team, everything else will fall into place and we do everything we can to make decisions that are in the best interest of our people. Here, we'll always let you know where you stand, and we strive to help you get where you want to go.

At Beam, you'll be surrounded by people who model our Cultural Responsibilities:

• Stay Curious
• Raise the Bar
• Lead with Heart
• Be a Good Neighbor

Base Salary: $130,000 - $150,000 Annually

Exact compensation may vary based on skills, experience & location.


Benefits: First and foremost, we're human. We understand that feeling good at work, means having the tools and resources you need to feel good outside of work. At Beam, we offer benefits that support the whole you - physically, emotionally, and financially. We provide a variety of benefits to team members, including health insurance coverage eligibility on your first day of work, company paid holidays, retirement savings plan, paid parental leave, educational assistance, mental health resources.

A few of the people you will work with:

Sid

Jeff

Sandy

Diversity, equity, and inclusion is critical to our success as a company. That said, it's not enough to just BE diverse, embracing diversity is a must. We want you to feel comfortable bringing your best self to work, which is why Beam celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs.

To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.