Project Manager, Libraries New USA - Remote; USA - South San Francisco, CA

USA - Remote; USA - South San Francisco, CAReporting to the Director, Project Management the Library Project Manager will be responsible for all aspects of project management, coordination and implementation relative to the gene mutant library and related businesses of Twist Bioscience; Site Variant Libraries (SVL) and Combinatorial Variant Libraries (CVL)The position manages communications required to facilitate library projects, as follows: Communication with customers, international sales & support, Twist customer service, Twist legal and the library business group, including, but not limited to non-disclosure agreements, library designs, customer quotes, purchase orders, and statements of work.What You'll Be DoingRespond directly or direct incoming inquiries from customers and the global sales & support organizations to the appropriate expertise within the Library Team; respond quickly and professionally with the information provided by the Library Team in response to customer and internal inquiries; maintain recordsCoordinate and collate detailed library design input from customers and/or the global sales & support teams ensuring that the design data supports the needs of the customer and reflects the capabilities of the Library Fabrication TeamWork with Library Project Manager and the Library Fabrication Team(s) to collect costing for specific library designs as part of quote preparationWorking with the Director of the Library Business and Library Project Manager, prepare and distribute quotes for libraries and other related business; maintain an up-to-date database of issued quotationsCollect, collate and maintain easily accessible database of NDAs, library quotes, library designs, orders and shipmentsMaintain (transparent) accessible list of library WIPMaintain accurate, timely records in all systems to allow for up-to-date reporting, including but not limited to quotes issued, orders placed, orders in progress, orders shippedProvide updates on project progress as agreed with certain customersManage communication between customers and the internal team providing order fulfillment details and deliverablesGeneral knowledge of library fabrication work flowsAny other "ad hoc" projects not listed above as required from time to timeFollow regulatory and ISO 13485 requirementsWhat You'll Bring to the Team2-3 years of relevant work experience in the life sciences or related field, with >2 years in a customer facing roleRequires bachelor's degree in Biology, Chemistry or related Life Science. Advanced degree and / or hands on laboratory experience a bonusCustomer communication from inquiry to delivery of servicesUnderstanding of services offering and customer workflows that the services offerings addressProven ability to work effectively with customers, internal operations and sales teamsDemonstrated track record of managing projects that meet customer expectationsOutstanding teamwork and communication skillsHands on, high energy, positive attitude with a can-do attitude that gets it doneThis is not an IT related role$99,000 - $132,000 USDThe base cash compensation for this California-based role is below. Final compensation amounts are determined by multiple factors, including candidate skill, experience, expertise, and location and may vary from the amount listed above. 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