Live Captioning Project Manager

Keywords Studios is a renowned provider of services for the global gaming and media industries. We are currently seeking a Live Captioning Project Manager to join our dynamic team. As the Live Captioning Project Manager, you will play a pivotal role in planning, coordinating, and overseeing live captioning/streaming projects across various platforms. You will ensure that all projects are delivered on-time and meet the highest standards of quality. This role requires excellent organizational skills, attention to detail, and a passion for accessibility in media.

Key Responsibilities

• Manage and oversee live captioning and streaming projects from conception to completion, ensuring on-time and high-quality delivery.
• Collaborate with cross-functional teams (broadcast, engineering, IT, and accessibility) to define project requirements, timelines, and deliverables.
• Lead the configuration and deployment of streaming infrastructure, captioning tools, and platforms (e.g., OBS , Wirecast , YouTube Live , Twitch , Zoom , etc.).
• Ensure adherence to accessibility standards (e.g., ADA , WCAG ) and compliance with live captioning and subtitling regulations.
• Troubleshoot and resolve technical issues in real-time during live broadcasts, ensuring minimal downtime and smooth operations.
• Develop and implement workflows for integrating live captions, transcripts, and translations with live-streamed content.
• Manage relationships with third-party vendors, freelancers, and captioning service providers.

Requirements

• Experience in Live Streaming Technologies:
  • Proficiency in live streaming platforms and encoders (e.g., OBS , Wirecast , vMix , Wowza , Restream ).
  • Knowledge of RTMP , HLS , WebRTC , and other video streaming protocols.
  • Experience with CDN services (e.g., Akamai , Cloudflare ) for optimized content delivery.
  • Familiarity with server-side and client-side streaming architectures.
• Live Captioning Expertise:
  • Strong understanding of real-time captioning technologies, including stenography, CART (Communication Access Realtime Translation) , and automated speech recognition ( ASR ).
  • Experience with captioning tools such as Ai-Media , EEG Falcon , CaptionSync , StreamText , or similar software.
  • Knowledge of caption file formats ( SRT , VTT , SCC ) and best practices for caption positioning, timing, and quality.
• Technical Troubleshooting:
  • Proven ability to troubleshoot audio/video quality issues, latency, synchronization problems, and captioning delays.
  • Familiarity with video codecs, streaming resolutions, and bitrates for optimal performance.
• Compliance & Accessibility:
  • Knowledge of accessibility standards such as ADA , WCAG , FCC guidelines , and country-specific live captioning regulations.
  • Experience with accessibility features in live streaming platforms (closed captions, transcripts, audio descriptions).
• Project Management Skills:
  • Ability to manage multiple projects simultaneously, prioritize tasks, and work under tight deadlines.
  • Strong communication and leadership skills to collaborate with teams and stakeholders across different time zones.
• Preferred Qualifications:
  • Bachelor’s degree in IT , Broadcast Engineering , Media , or related field.
  • 3+ years of experience in live streaming, captioning, or a related technical project management role.

We are excited to welcome a passionate and skilled professional to our Keywords Studios team, contributing to the enhancement of accessibility in media.