Retail Merchandising Support Associate, Northridge Fashion Center - Part Time

Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As a Merchandising Colleague – also known as a Front of House Colleague – you'll play a critical role in delivering a seamless, inspiring in‑store experience. You will be responsible for executing merchandise movement and placement strategies, enhancing the visual appeal of the sales floor, maintaining well‑organized and shoppable displays, and ensuring that pricing and promotional signage is accurate and up to date. Your attention to detail and commitment to operational excellence will directly impact our customers' experience. You'll be a visible and welcoming presence on the floor, greeting customers with genuine hospitality and offering assistance to ensure they feel seen, supported, and valued. Collaboration is key to this role. You'll work closely with colleagues across departments to meet shared goals, support sales, and contribute to a culture of hospitality, positivity and making every customer feel welcome by greeting them with a smile and offering your help whenever needed. Day‑to‑Day Responsibilities Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. They support visual merchandising by updating mannequins, resetting floor layouts, and aligning presentation with company directives – setting the tone for an impactful shopping experience. On the floor, they focus on the customer – offering a warm welcome, making eye‑contact, and creating friendly, personal conversations. They actively listen to customers' needs and provide thoughtful assistance to build relationships that bring customers back. Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, replenishing merchandise, and supporting any needed merchandise moves. They always finish strong – sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank‑you. They collaborate with the team to tie up loose ends – reorganizing the department, restocking merchandise, and preparing the space for a successful tomorrow. Essential Physical Requirements This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting up to 50 lb, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, including handheld equipment, cash register and the ability to process register transactions. Qualifications Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality. Understand and communicate effectively with customers, co‑workers, and supervisors. Read and understand employment policies and safety rules/procedures in English. Create a connection with customers, help the store achieve sales goals, and participate in sales‑boosting events. Create a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections. Learn about products in the store and be able to give expert guidance to customers based on their wants, features, and choices. Acquire new customers by opening credit accounts and sharing loyalty benefits. Use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience. Work seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experience. Meet daily sales goal challenges. Benefits Competitive pay and comprehensive health, vision, dental, life, and disability insurance options. 401(k) match. Paid time off and eight paid holidays. Performance‑based incentives and annual merit reviews. Employee Assistance Program with mental health counseling and legal/financial advice. Merchandise discounts. Continuous learning and leadership development. Volunteer opportunities and community building through Colleague Resource Groups. Access the full menu of benefits offerings here: Join us and help write the next chapter in our story – Apply Today! Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. This position may be eligible for performance‑based incentives/bonuses. Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. #J-18808-Ljbffr Macy's