ServiceNow Software Engineer

Hi,


Title- Service Now Software Engineer


Minneapolis, Minnesota,


Rate-$55/hr


Key Responsibilities (Objectives of the role)

• Transform business requirements and user stories into ServiceNow technology solutions
• Develop and configure ServiceNow catalog items, workflows, and custom Service portal pages/widgets to support the Business
• Provide release and incident management support for the supported tools and services
• Understand and practice ServiceNow best practices to maintain system compliance
• Design and implement feature and story solutions alongside other ServiceNow development and analyst team members
• Engage with the Architect and team leads to produce high-level and /or detailed design of requirements
• Ensure non-functional requirements are incorporated into solutions such as performance and availability
• Consistently deliver on story commitments for each sprint
• Resolve production incidents
• Conceptualize technical solutions to make both large and small improvements to the employee and user experience
• Develop and execute test scripts for functional testing and execute them as part of any ServiceNow upgrade and release
• Coordinate testing with Optum Technology QA team, ServiceNow Product team members, and with end users when needed, due to enhancements and bug defect fixes
• Communicate enhancements and changes by writing and publishing release notes and knowledge articles
• Serve as a subject matter expert to internal stakeholders on the HR module within ServiceNow and IT topics
• Support the ongoing peak, and cyclical processes such as Manager Planning and Open Enrollment and enterprise initiatives, as needed
• Interface with stakeholders to proactively address issues and support the service delivery
• Good Communication and Interpersonal skills
• Provide training and change management support, as needed
• Drive process optimization, efficiencies and productivity using automation
• Drive high-quality execution across organizational lines
• Work within an agile development/delivery framework

• Bachelor's Degree OR equivalent work experience
• 5+ years of ServiceNow platform development experience
• 2+ years of Experience in the Case Management, Employee Service Center Portal, HRSD and Virtual Agent modules of ServiceNow
• 2+ years of experience with at least 1 scripting language such as JavaScript or AngularJS
• 1+ years of experience working within an Agile-development framework
• Hands-on experience developing applications in ServiceNow Service portal framework
• Hands-on experience with AngularJS, Service Portal widgets and pages
• Advanced level experience with ServiceNow's primary toolset:
  • Service portal
  • Business rules
  • Client scripts
  • Script includes
  • Script actions/events
  • Import sets
  • Export sets
  • Asynchronous transformation
  • Scripted REST
  • Development automation
  • Automated test framework
• This role is not eligible for Visa Sponsorship

• Health Care Industry experience
• Familiarity with API testing using postman
• SQL skills