Customer Service Representative

Job Description

Job Description

Build your Career with an Industry Leader

Headquartered in Cincinnati, LSI is a publicly held company traded over the NASDAQ Stock Exchange under the symbol LYTS. The company manufactures advanced lighting, graphics, and display solutions across strategic vertical markets. The company’s American-made products, which include non-residential indoor and outdoor lighting, print graphics, digital graphics, refrigerated and custom displays, help create value for customer brands and enhance the consumer experience. LSI also provides comprehensive project management services in support of large-scale product rollouts. The company employs approximately 3,000 people at 23 manufacturing plants in the U.S. and Canada. Additional information about LSI is available at

JSI, an LSI Industries company, is trusted by North America’s leading grocery and retail brands to create innovative and eye-catching display fixtures and millwork. For more than 30 years, JSI has been designing and manufacturing its display fixtures across its four North American locations.

We are looking for a Customer Service Representative to support our JSI team in Payson, Utah or Bangor Maine.

JOB SUMMARY : Develops and maintains good customer relations by providing and assuring high performance customer service. Coordinates sales orders with manufacturing schedules.

DUTIES:

• Directly involved with all customer concerns and assists and is responsible for resolving noted issues
• Receive customer orders by either fax or telephone
• Advise customers about order scheduling and delivery dates
• Coordinate customer orders with the manufacturing division’s production capabilities
• Other duties that may be assigned on an as-required basis

RESPONSIBILITIES:

• Maintains a safe work environment
• Follows procedures detailed in the Company Handbook and in other documents
• Demonstrates a professional attitude when approaching work assignments
• Maintains a positive outlook and offers outstanding customer service to our clientele.
• Displays a sense of urgency towards completing assigned tasks
• Assists in developing solutions to problems
• Assures the quality of work produced is acceptable to company standards and specifications
• Maintains a good attendance record

QUALIFICATIONS:

• Preferably a two-year degree in Accounting, Business Administration or commensurate work experience
• Ability to manage multi tasks in a fast paced environment
• Ability to work with the highest degree of accuracy
• Possess excellent verbal and written communication skills
• Ability to interact with management, production employees and customers
• Capable of learning new skills as needed
• Must be detail oriented

JOB RELATIONSHIPS:

• Reports directly to the Manager of Customer Success.

PHYSICAL DEMANDS

Sedentary: Exerting up to 10 lbs. occasionally, sitting most of the time, and only brief periods of standing and walking.

Requires minimal travel for training or customer store visits as needed.

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

EEOC

LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.