Application Manager - Guidewire PolicyCenter

Job Description

Job Description

At Frontline Insurance, we are on a mission to Make Things Better, and our Application Manager - Guidewire PolicyCenter plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.

What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Application Manager - Guidewire PolicyCenter, where you can make a meaningful impact and grow your career, your next adventure starts here!

Our Application Manager - Guidewire PolicyCenter enjoys robust benefits:

• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous match.
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.

What you can expect as an Application Manager - Guidewire PolicyCenter:

• Work closely with Application Delivery and Support services leadership team on the project planning, setting milestones and deliverables.
• Lead the ongoing support, maintenance, and optimization of our Guidewire InsuranceSuite applications (PolicyCenter, BillingCenter, ClaimCenter). Will oversee support operations, ensure system stability, manage stakeholder communication, and lead a team of support analysts and engineers.
• Oversee the daily support operations of Guidewire InsuranceSuite, ensuring timely resolution of incidents and service requests.
• Monitor application performance, conduct root cause analysis, and implement long-term solutions to recurring issues.
• Manage issue triage, troubleshooting, and resolution, escalating to Guidewire or third-party vendors when needed.
• Collaborate with product owner, technical leads, and quality engineering leads to ensure effective cross-project communication and issue/risk management.
• Collaborating with DevOps and infrastructure teams for troubleshooting production issues
• Actively participate in application delivery process improvement initiatives to enable operational efficiency.
• Responsible for all parts of SDLC including gathering requirements, write code and unit tests, documenting and deploying working software and supporting applications.
• Actively involved in solutioning, designing, developing, modifying, testing, debugging, and maintaining GOSU language application code in Guidewire applications.
• Participate in a variety of planning and development activities.
• Provide direction and technical expertise in Guidewire PolicyCenter in design, development and integration.
• Works closely with Quality Assurance members to ensure the best possible performance, quality, and responsiveness of systems/applications.
• Independently resolves complex production issues and leads troubleshooting of end-to-end solutions that span multiple applications and systems.
• Perform code/design reviews to ensure quality code is delivered and control technical debt.
• Participate in daily scrum meetings, backlog grooming, project planning, and technical design workshops.
• Provide a healthy work environment to project teams and ensure IT Application Delivery set objectives are met within stipulated time.

What we are looking for as a Application Manager - Guidewire PolicyCenter:

• At least 10 years of experience implementing Guidewire suite of products, primarily in Guidewire PolicyCenter.
• Extensive experience in product customization/configuration, re-designing and building interfaces to external systems.
• Configure new screens using PCFs & Gosu, plug-in development and third-party software integrations using SOAP/REST APIs, XML, JSON etc.
• Experience building workflows and batch processes.
• Experience with PolicyCenter, BillingCenter and ClaimCenter integrations.
• Experience with Guider Portals Edge APIs and integrations
• Experience with Guidewire upgrades.
• Experience creating and consuming Web Services using SOAP protocol in Guidewire applications.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Strong communication, analytical and problem-solving skills.
• Strong ability to debug system issues and resolve defects.
• Experience in handling and engaging vendors and able to connect and communicate effectively with Architects to present research findings and analysis to make recommendations.
• Ability to manage time and complete multiple tasks while continually meeting deadlines.
• Exposure to public cloud environment (AWS), process and tools.
• Experience with Continuous Integration tools to automate code testing.
• Experience with design, development, modification, and deployment of software using design standards and best practices.
• Thorough knowledge in various technical domains of application development; understanding of development methodologies and the full Software Development Life Cycle of applications.
• Use of common programming tools demonstrated ability to follow software specifications and ability to communicate technical information to both technical and non-technical personnel of Business and IT teams.
• Self-motivated and able to work independently as well as part of team.
• Ability to perform well and professionally in a demanding, high performance IT organization.

Why work for Frontline Insurance?

At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.

Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.