Quality Assurance Analyst
University of Miami
University of Miami Health System in Medley, FL, seeks a Full Time Contact Center Quality Analyst I to monitor calls for quality assurance and support scheduling, registration and patient accounts QA processes. The role includes producing KPI metrics, coaching new agents, and assisting in peak call periods while adhering to policies and safeguarding assets. Strong communication and stress management are essential. #J-18808-Ljbffr
Vacancy posted 2 days ago
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