Regional Support Manager

Job Scope The Regional Support Manager’s primary focus is to ensure that systems operational efficiencies are consistently supported and achieved throughout the portfolio. The Regional Support Manager will assist the Business Systems Manager and Vice Presidents (VP’s) in the implementation, training, and support of various software applications and standard operating procedures. They will be actively involved in reviewing and understanding any changes to legislation at the State and regional levels that impact business operations, providing support in the evolution of policies and procedures. Additionally, the Regional Support Manager will assist in property audits, keeping the Business Systems Manager and Vice Presidents informed on operational and onsite performance opportunities. The Business Systems Manager, in partnership with the Vice Presidents, will assign other duties as necessary. The annual salary range for this position is $105,000 - $125,000, and the Regional Support Manager is also eligible to participate in the discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, vision, 401K, disability and life insurance. The Regional Support Manager, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy. Job Duties Regional Support and Leadership Support the on-site teams in coordination with the Business Systems Director, Business Systems Manager and VP’s. Review, demonstrate and offer assistance with the standard operating procedures, including systems-related aspects of the sales process, Yardi, RentCafé and Yieldstar. Host weekly open line calls for onsite teams. Provide guidance, training or troubleshooting as needed. Review and provide research, direction or approval for tickets submitted by the on-site teams to the system ticketing software. Oversee and manage qualifying statistics of the Club Shea program. Attend monthly Operations and Accounting meetings to review overall opportunities, discuss efficiencies and collaborate to improve and streamline accounting practices. Attend monthly Community Manager meetings and provide updates on initiatives as directed. Attend legislative meetings held by local legal counsel or apartment associations. Analyze changes and impacts to business operations, providing detailed roll-up with recommendations for policy and procedure changes. Work collaboratively with the Business Systems Director, Training Director, and Regional Leaders to identify training needs, mentors and subject matter experts in each region to support the onboarding of new hires. Assist with content creation of training and system workflows; work collaboratively with Business Systems Team to produce and update as needed. Provide on-site support and training of RENTCafe/Yardi and other software applications. Assist by working on-site to support and lead teams, as needed, and requested by the VP’s. Assist with property audits, report the findings to Regional Leaders, and provide insight and recommendations to improve portfolio compliance performance. Manage and/or support administratively with portfolio-wide initiatives including Policies & Procedures through coordination with the Business Systems Director and Business Systems Manager. Support industry networking and participate in industry association functions. Assist in Property acquisitions and divestitures. Perform other duties as assigned. Actual job duties and responsibilities may vary depending on current needs of each region. Technical/Professional Knowledge Effective oral and written communication skills; ability to give clear direction and respond to inquiries. Must be able to speak effectively before groups of customers or associates of the organization. Understand accounting principles and budget process. Ability to read and interpret numerical information. Understand marketing concepts; ability to analyze data and write reports. Outstanding customer service skills and experience required. Strong management skills required, including supervising, planning, organizing, and coordinating tasks. Ability to negotiate and resolve conflicts. Ability to build and lead a high-performing team. Proficient with Microsoft Office products (Word/Excel/Outlook) Yieldstar, Avid Xchange and Yardi, Rent Cafe preferred. Prior experience supervising, training, coaching, counseling, developing, motivating, interviewing, hiring, terminating; ability to effectively lead by example Minimum 3 years experience as Property Manager (400+ units), Sr. Property Manager, or General Manager required. Previous Lease-Up experience strongly preferred. Two or four year college degree preferable; CCRM, ARM, or CAM designation(s) accepted and/or minimum of five to ten years property management experience – 600 units and/or multi-site. Desired Competencies Aligning Performance Change Management Business Acumen Coaching Building A Successful Team Safety Awareness Communication Performance Excellence Work Environment The Regional Support Manager works primarily in a regional corporate office (or as designated per region) and at times different locations including on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies. Office hours are usually scheduled from 9 a.m. – 6 p.m., however, Saturday and/or Sunday work schedule may be required. The Regional Support Manager should be highly flexible and readily available. May be required to travel 1-2 times per quarter for business purposes. Physical Requirements While performing the duties of this job, the associate is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work. Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

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