Parts Advisor

Parts Counter SpecialistEugene, OR | BMW | Luxury European brand | Hospitality | Automotive parts | Dealership parts | Pacific Northwest | Lane County | Veterans encouraged to apply | $18 - $22/hrIs This You?• You're accurate, organized, and fast with a parts lookup -- technicians and service advisors can count on you to find the right part the first time, get it to the right bay without delay, and flag a supersession or backorder before it becomes a workflow problem• You come from dealership parts, automotive aftermarket, or a comparable technical environment and you're ready to bring that foundation to a BMW store in Eugene where the pace is real and the parts counter is a critical link in service throughputWho We AreSwickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.BMW of Eugene serves a loyal, brand-passionate ownership community in one of Oregon's most university-driven and culturally engaged markets. The parts department here supports a technically sophisticated BMW service operation -- the counterperson who fills orders accurately, communicates proactively on delays, and keeps the technician team moving without parts-related interruptions is one of the highest-impact roles in the building.What You'll Do• Fill internal parts orders for service technicians accurately and efficiently -- pulling, staging, and delivering parts to the correct bay without delay• Process retail and wholesale parts sales -- assisting walk-in guests and wholesale accounts with parts lookup, pricing, and order fulfillment• Look up BMW OEM part numbers using electronic parts catalogs -- identifying correct parts, supersessions, and compatible alternatives accurately• Communicate backorders, substitutions, and availability updates proactively to technicians and service advisors -- parts delays that aren't communicated create repair delays that reach the guest• Process parts returns, cores, and warranty parts accurately and per department procedures• Assist with receiving, binning, and inventory organization as needed to keep the department accurate and accessible• Maintain accurate records in the DMS throughout every transactionWhat We're Looking For• Dealership parts counter, automotive aftermarket, or comparable parts experience preferred -- BMW or European brand parts familiarity a meaningful advantage• Accurate and fast with parts lookups -- you know how to navigate an electronic parts catalog efficiently and you verify part numbers before pulling, not after• Proactive communicator -- when a part is backordered or superseded, the technician and advisor hear it from you immediately, not when they come looking for it• Organized and detail-oriented -- the right part to the right bay at the right time is the standard, and inventory accuracy depends on consistent binning and documentation discipline• Comfortable with DMS platforms or quick to learn them• Valid driver's license with a clean driving recordWhat We Offer$18 - $22/hrMedical, dental, and vision insuranceLife insurance and supplemental coverage optionsPaid time off and paid holidaysCareer growth -- strong Parts Advisors grow into parts specialist, wholesale, and parts management roles at SwickardEmployee vehicle purchase and service discountsWhy BMW of Eugene• A BMW store in a university-driven Lane County market with a loyal, brand-engaged ownership community -- the parts counter here supports a technically demanding service operation where accuracy and speed directly affect technician productivity and guest satisfaction• BMW's technically sophisticated platform means genuine parts expertise develops quickly -- OEM catalog navigation, supersession awareness, and European parts familiarity are skills that build value in any automotive service environment• Eugene's close-knit automotive community means the Parts Advisor who does their job well is known and respected by the technicians and service advisors who depend on them daily• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- apply to how we support our internal team just as much as our guestsIf you're an accurate, proactive parts professional ready to support a technically demanding BMW service operation in a well-run Eugene store where your reliability keeps the shop moving -- apply.