Campus Retail Team Lead - Pine Crest Boca Store

Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. As a Campus Store Leader , you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience. You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations. Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self. Responsibilities Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. Partner with store leadership to review store financials and recalibrate goals to drive sales. Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures. Maintain appropriate inventory control in alignment with store operational procedures. Keep all areas of the store environment neat, clean, and organized. Shipping/Receiving responsibilities. Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials. Ensure the security of company assets and the safety of team members and customers, and adherence to company policies. Talent Management Train and coach team members on company and store standards. Ensure team members follow company and store policies, procedures, and standards. Perform onboarding procedures for new hires. Schedule team members' work hours within the store's operating budget. Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods. Customer Service Greet customers and answers phones to provide information, direct callers, and resolve escalated issues. Drive market growth initiatives such as POS email collection. Maintain service level agreements for OMS Orders. Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback. Requirements Associate's Degree or equivalent. 0-5 years of relevant experience. Academic retail experience is a plus. Strong organizational, time management, and problem-solving skills. Strong customer service, communication, and presentation skills. Strong analytical skills and financial acumen. Advanced relationship building, a demonstrated ability to influence a team, and customer outreach. General computer skills. Follett Higher Education is a drug-free workplace environment. Full-time benefits include Medical, Dental, & Vision, Voluntary Insurance plans, 401k + 100% company match (up to 4%), 80 hours vacation + sick days, 10 paid company holidays, and a Quarterly Bonus Plan. Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr Follett Higher Education