Retail Sales Specialist

Job Description

About City Mattress

As a leading mattress and furniture retailer, we believe that a good night's sleep is the key to wellness. For 60 years, we’ve been passionate about creating the ultimate sleep experience for our customers. We have a fun, dynamic, and diverse team of employees who work together to make our customers' dreams come true.

Why City Mattress? Our core values — High Performance, Customer-Centricity, Trust, and Teamwork — define who we are and how we operate. We hold ourselves to the highest standards, striving for excellence in everything we do while keeping our customers at the heart of every decision.

Wait, there’s more…

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• Low turnover compared to industry average
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• Average tenure of over 7 years, more than double the industry average
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• Growth is the norm - Our CEO started in the warehouse in his teen years and worked his way up!
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• We are brilliant at the basics and have a lets-get-it-done-together culture!
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Job Summary

As a Sleep Expert at City Mattress, you'll help customers find the right sleep system through a personalized, consultative sales experience. That means asking good questions, listening for how they sleep, and recommending what fits their needs and budget. Each day you’ll write sales, set up financing, schedule deliveries, and follow up with customers using our order management systems.

What Success Looks Like

In your first few months, you’ll learn our product lineup and key SKUs and build up to running complete customer consultations on your own with confident recommendations. Fully ramped Sleep Experts write $1M+ in annual sales, and our top performers write $1.5M+.

Sales figures are typical benchmarks and do not guarantee earnings or employment. Individual sales goals are set by location and may vary based on store traffic, market, and seasonality. Specific goals will be reviewed during the interview process.

Our most successful Sleep Experts are self-motivated. They own their results, do well with clear goals, and turn great customer experiences into repeat business and referrals. If you’re motivated by performance-based pay and want to keep sharpening your sales skills, we want to hear from you.

Compensation

This is a primarily commission-based role with uncapped earning potential. Compensation includes:

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• Hourly base pay
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• Commission on delivered sales
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• Monthly and annual bonus opportunities
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Estimated annual total compensation: $80,000–$150,000+, depending on individual sales performance.

What You'll Do

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• Engage customers, build rapport, and understand their needs through thoughtful questions and active listening.
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• Deliver a consultative sales experience by recommending sleep solutions that fit each customer's needs, preferences, and budget.
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• Work toward achieving and exceeding individual sales goals through product knowledge, effective selling techniques, and consistent follow-through.
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• Take ownership of your sales performance by tracking results, identifying opportunities for improvement, and applying coaching and feedback.
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• Explain product value, address customer questions and objections, and help customers make confident purchasing decisions.
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• Build lasting customer relationships through personalized service and follow-up, from the initial visit through delivery and beyond.
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• Maintain strong knowledge of our products, promotions, financing options, and delivery processes.
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• Use point-of-sale systems, CRM tools, and other retail technology to manage sales and customer interactions.
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• Work with your team to support store operations, including maintaining a clean, organized, and visually appealing showroom.
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• Remain engaged, attentive, and responsive to customers throughout each shift.
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• Maintain a clean, organized, and visually appealing showroom to support a positive customer experience.
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What We're Looking For

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• Previous sales experience required; 2+ years preferred, particularly in consultative, high-ticket, or retail sales.
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• Experience working toward sales goals and the ability to discuss your results.
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• Demonstrated success in a sales-driven or goal-oriented environment.
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• Strong verbal communication, relationship-building, and customer service skills.
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• Professional demeanor and ability to represent the City Mattress brand.
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• Proficiency with Microsoft Office and the ability to learn retail technology, including POS, CRM, tablets, and inventory management systems.
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• Ability to work a flexible retail schedule, including evenings, weekends, and holidays.
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• Reliable transportation and willingness to work at multiple store locations within the designated region as business needs require.
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Location & Training

We provide three weeks of in-person training covering our products, sales approach, and systems.

After training, you'll spend your first few months working across multiple stores in your region, learning from experienced Sleep Experts and getting hands-on experience. A primary store assignment will follow based on business needs, location, and overall fit.

Flexibility is essential, and candidates must have reliable transportation and the ability to commute to various store locations as needed.

Benefits

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• Trusted family-owned company in business for 60 years
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• Medical, dental, and vision insurance
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• Basic and supplemental life insurance
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• 401(k) retirement savings plan
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• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
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• Paid vacation and PTO
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• Parental leave
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• Wellness incentive program
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• Employee merchandise discounts
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• Employee referral bonus program
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We are only considering candidates who currently reside within daily commuting distance. Relocation assistance is not provided.

Employment is contingent upon successful completion of a background check.

CM Management Inc. is an Equal Opportunity Employer (EEO).