Dual-Site Community Manager

Job Responsibilities Manage the day-to-day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community. These duties include but are not limited to: Adhere to Morgan’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals as well as the Team Member Handbook. Adhere to all Fair Housing laws. Operate the office in a professional, clean, uncluttered, and well-staffed manner. Maintain office and resident files (paper and online) confidentially and securely using the Morgan standard. Supervise the Office Team Members. Supervise, with the assistance of the Lead Maintenance, the Service Team Members. Create, maintain, and encourage excellent resident relations. Includes but is not limited to: Promptly attend to and resolve resident comments, concerns, and complaints. Ensure all Team Members treat residents professionally and friendly, following Morgan’s non-fraternization standards. Maintain and/or create a resident renewal program. Create a sense of community with residents and the broader community. Supervise, with the assistance of Lead Maintenance, the service team of the community. Includes but is not limited to: Meet daily with Lead Maintenance. Monitor the timely completion of all service requests. Identify and direct Lead Maintenance to schedule projects such as filter change, power washing, etc. Monitor and perform annual inspections required by City, County, or State. Maintain all required operating permits (pool, spa, elevator, sign, etc.) current. Maintain and manage the financial responsibilities of the community. Includes but is not limited to: Adhere to the community budget and report variances. Prepare monthly financials as directed by the Regional Property Manager. Provide additional financial information to owners and/or Morgan senior management. Assess move-out conditions of apartments to prepare final account statements. Prepare and submit annual budget data to the Regional Property Manager. Manage accounts payable processing promptly and prudently. Manage and monitor all rental collection. Includes but is not limited to: Collect rent timely per lease contract. Deposit checks (and/or scan checks) and post entries to resident ledgers in OneSite. Ensure compliance with Community Policies and lease agreements. Ensure proper legal notices are given and deadlines met concerning late notices, eviction, and court hearings. Responsible for all personnel issues on the community, following Morgan standards. Includes but is not limited to: Recruit, interview, hire, counsel, promote, and terminate Team Members with assistance from the Regional Property Manager, Human Resources, and Senior Vice President. Monitor daily work and professional growth of all Team Members. Schedule and monitor vacation, holidays, and sick time for Team Members. Ensure all team members comply with Morgan’s dress code. Conduct meaningful annual performance reviews. Ensure required training is completed by all team members. Comply with all training requirements set forth for this position. Manage, create, and monitor community marketing. Includes but is not limited to: Drive qualified traffic to the community. Understand the community’s market, including nearby businesses and retail, hiring trends, new construction, and other factors impacting occupancy and income. Provide marketing ideas and fresh approaches to achieve budget and revenue goals. Perform all essential job functions detailed in the Assistant Manager and Leasing Consultant Job Descriptions as required by business needs. Non-Essential Job Functions Other tasks as assigned by your supervisor, not listed as essential job functions. Qualifications Dual site experience required. Benefits Advancement opportunities Training Low-cost Medical, Dental, Vision Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care) Health Savings Account Voluntary Life Insurance Long-Term Disability Insurance Company Paid Life Insurance Company Paid Short-Term Disability Insurance 401(k) (Traditional & Roth) with Company Match Employee Assistance Program Paid Time Off plans including: Vacation Sick Floating Holiday Bereavement Leave Holiday Schedule Referral Bonus Program Leasing commissions, Renewal commissions, and Quarterly Bonus Program Physical Requirements Will need to be on feet (33% to 100%). Perform routine office duties such as filing into high and low cabinets, collecting debris, climbing stairs, inspecting community sites, pushing or pulling items, reaching above shoulders, storing supplies, and general handling. Lifting/carrying: less than 10 lb. (frequent), 10‑25 lb. (occasional), over 50 lb. (rare, with assistance). Must wear personal protective gear when necessary. Vision Requirements Constant need to read and review reports, view computer screens, and handle a wide variety of correspondence. Frequent need to see small detail. Frequent need to see things clearly beyond arm’s reach. Hearing, Speaking, and Written Requirements Constant need to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc. Constant need to communicate in writing to residents, staff, vendors, corporate, and prospects. Ability to read, write, and understand English. Driving Requirements Frequent need to utilize personal transportation to deliver reports/payables to the corporate office and inspect other apartment communities. Occasional need to respond to after‑hour emergencies. Must have a valid driver’s license, insurance, and car registration if driving for business purposes. Working Environment Constant need to be indoors. Frequently outdoors (33%‑50%) during all weather conditions. Occasional exposure to paint fumes, solvents, adhesives, etc. (1%‑33%). Must wear personal protective equipment such as N‑95 mask, rubber gloves, and eye protection when necessary. #J-18808-Ljbffr The Morgan Group