Field Service Technician

Company Description Fab-Line Machinery is the exclusive importer of Baykal Machinery in the United States and is recognized for superior quality and meticulous attention to detail in metal fabrication equipment. The leadership team brings over 60 years of direct experience in the metal fabricating industry, offering deep expertise in design, manufacturing, and marketing. This experience allows Fab-Line Machinery to deliver reliable, high-performance machinery and responsive support to customers across the country. The company focuses on understanding what both its products and clients need to succeed, providing a professional environment for individuals who want to contribute to a growing, industry-respected organization.
Role Description This is a full-time remote role for a Field Service Technician. The Field Service Technician will travel to customer sites to install, commission, maintain, and repair metal fabrication machinery, ensuring equipment operates safely and efficiently. Daily tasks include performing diagnostics, troubleshooting mechanical, electrical, and hydraulic issues, completing preventive maintenance, and documenting service activities. The role involves providing technical guidance to customers, training operators on proper use and basic care of equipment, and coordinating with the internal team to order parts and schedule follow-up service when needed. The technician will communicate regularly with customers and company management, maintain clear records, and uphold safety and quality standards while working independently in the field.
Qualifications

• Strong mechanical aptitude and experience with industrial or metal fabrication machinery, including installation, repair, and preventive maintenance.
• Solid understanding of electrical and hydraulic systems, with the ability to read and interpret technical manuals, schematics, and diagrams.
• Effective troubleshooting and problem-solving skills, with a methodical approach to diagnostics and resolving equipment issues.
• Clear written and verbal communication skills, with the ability to explain technical information to customers in an accessible way.
• Ability to work independently in remote and field environments, manage schedules, and maintain accurate service documentation.
• Comfort with frequent travel to customer sites, sometimes at short notice, and flexibility to support varying customer needs.
• Basic computer skills for email, reporting, and using service management or CRM systems.
• Prior experience in field service, manufacturing, or metal fabrication is strongly preferred; vocational training or a technical degree in a related field is beneficial.
• Commitment to workplace safety and adherence to company and customer safety protocols.