Clinical Care Guide (RN)

Title: Clinical Care Guide (RN)Duration: Direct Hire (Full Time)Location: Phoenix, AZ 85040 (Onsite)Salary: $85,000 - $90,000 annually + Up to a 10% annual bonus + $5000 Sign on bonusCheck all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.Job Description:Duties:Support members both in-person and virtually with real-time consultation, education, scheduling of specialist & diagnostic referral appointments, and follow-through + follow-up of those appointmentsPlay a critical role in the achievement of improved health outcomes and cost savingsBe an empathetic problem-solver and become the most visible partner to all patientsClarify and explain referral for specialist and diagnostic service recommendationsCare for end to end process as needed, for referral or specialist servicesLead center in development and management of quality programs to include patient outreach to members in an effort to provide an elevated primary care experience with gaps in care or other clinical needsSupport members with chronic conditions by providing education, reminders, and other supportHandle the management and integration of office processesLead service and schedule requests on member's behalfInform and equip Care Team with referral information and requirementsBe an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partnersPerform all other duties as assignedSkills:Excellent interpersonal skills to include maintaining courteous, friendly and effective communications with patients, team members and external partiesCurrent state license to practice as a Registered NurseCPR Certification requiredElectronic Medicare Records experienceCustomer service orientation and experienceStrong communication skills across multiple modalitiesHighly collaborativeEmpathy and advocacyExceptional organizing skills, detail-orientationMust be able to maintain confidentiality at all xhyhwjd timesCase/ Care Management experienceElectronic Medical Records experienceNo specific EMR or EHR system experience neededCustomer service orientation and experienceStrong communication skills across multiple modalitiesHighly collaborativeEmpathy and advocacyExceptional organizing skills, detail-orientationMust be able to maintain confidentiality at all timesEducation:Bachelor's degree in NursingAn Active / Unrestricted Arizona RN licenseAn Active Arizona fingerprint clearance cardAn Active Arizona Driver's license with acceptable driving record and reliable transportation