Customer Service Specialist, Logistics

CWR-Specialist, Logistics

Our client, a leading organization in the logistics and transportation industry, is seeking a CWR-Specialist, Logistics to join their dedicated team. As a CWR-Specialist, Logistics, you will be an essential part of the operations support team, ensuring smooth and efficient logistics processes. The ideal candidate will demonstrate strong organizational skills, proactive problem-solving abilities, and excellent communication skills, which will enable you to thrive in a dynamic environment.

Location: Missouri City, TX

Shift: Tuesday - Saturday, 7:00 AM - 3:00 PM

What's the Job?

• Maintain customer profile information and enter loads from customer tenders into the Freight Optimizer system
• Update account managers on problem loads and actions taken; communicate load status to receivers and customers
• Monitor daily pick-ups and deliveries to ensure timely arrivals and good condition of loads
• Take check calls from drivers, validate load data, and ensure on-time delivery for accurate accounting
• Investigate product overages, shortages, damages, and complete necessary documentation

What's Needed?

• At least 1 year of logistics experience
• General knowledge of the transportation industry
• High school diploma or equivalent
• Experience writing routine reports and correspondence
• Ability to understand and apply instructions in written, verbal, or diagram form

What's in it for me?

• Opportunity to work with a reputable organization in the logistics sector
• Engaging and supportive work environment
• Development of valuable industry skills and experience
• Potential for career growth within the organization
• Consistent work schedule with weekends off on Sundays and Mondays

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)